Solution Architect - ServiceNow Expert

HRConnects; Vancouver; On-site; CAD 120,000 - 130,000; Full time

Job summary

HRConnects in Canada invites a seasoned Solution Architect to lead our ServiceNow program, spanning ITSM, ITOM, CMDB, SecOps and beyond. You will own end-to-end architecture, shape roadmaps and governance, and collaborate with stakeholders, tech teams, and vendors to deliver scalable, secure solutions.

The role emphasizes data quality, integration strategies, incident/problem/change workflows, and driving digital transformation for a major utility organization.

Qualifications

• 10-15+ years IT experience with ServiceNow platform architecture and management.
• Experience with ITSM, ITOM, CMDB, SecOps modules and integrations.
• Strong stakeholder communication and governance capabilities.

Responsibilities

• Own end-to-end ServiceNow architecture and platform roadmaps.
• Lead governance standards, integrations, and deployment strategies.
• Collaborate with stakeholders, technical teams, and vendors to deliver scalable solutions.

Skills

ServiceNow architecture

ITSM ITOM CMDB SecOps

Flow Designer

IntegrationHub

MID Server

APIs REST SOAP

Data governance CMDB

Stakeholder communication

Education

Bachelor’s or Master’s degree in Computer Science/Information Technology

ServiceNow Certification (CIS, CAD, or equivalent)

Tools

ATF (Automated Test Framework)

Job description

Join a Leading Utility Organization as a Solution Architect - ServiceNow Expert and Drive Innovative IT Service Management Strategies

Are you an accomplished ServiceNow professional with a passion for designing scalable, robust enterprise solutions? We are seeking a highly skilled Solution Architect to lead our ServiceNow platform initiatives, including ITSM, ITOM, CMDB, SecOps, and beyond. This is your opportunity to influence the digital transformation of a major utility organization, working on high-impact projects in a dynamic environment.

As a Solution Architect, you'll own the end-to-end architecture of the ServiceNow ecosystem, collaborating with stakeholders, technical teams, and vendors to craft innovative solutions that streamline operations, bolster security, and enhance service delivery. Your expertise will shape strategic platform roadmaps, governance standards, and integration strategies, ensuring a resilient and future-ready ServiceNow environment.

Required Skills And Qualifications

• 10-15+ years of IT experience with deep expertise in ServiceNow platform architecture, implementation, and application management.
• Proven mastery of ServiceNow modules: ITSM, ITOM, CMDB, SecOps, including configuration, scripting, Flow Designer, IntegrationHub, MID Server, and APIs (REST/SOAP).
• Strong understanding of CSDM, CMDB governance, discovery, service mapping, and data quality management.
• Extensive experience designing integrated enterprise workflows for incident, problem, change, request, knowledge, and reporting.
• Ability to translate complex business needs into scalable, secure ServiceNow solutions.
• Excellent communication skills with the ability to engage and influence stakeholders at all levels.

Nice To Have Skills

• Experience with security operations security incident and vulnerability response workflows.
• Knowledge of AIOps, event management, service health, and operational visibility tools.
• Familiarity with Agile development practices, DevOps pipelines, and platform testing tools such as ATF.
• Past experience in regulated environments, utilities, SaaS, or managed services.

Preferred Education And Experience

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Certification in ServiceNow (Certified Implementation Specialist, Certified Application Developer, or equivalent).Prior experience supporting large-scale enterprise or utility organizations.

Other Requirements

• Ability to work collaboratively within a multi-disciplinary team.
• Willingness to participate in occasional stakeholder meetings, workshops, and planning sessions.
• Prior experience with change management, release planning, and technical debt resolution is advantageous.

Shape the future of digital infrastructure and improve public service through your innovative ServiceNow expertise.

Salary: $120- 130 000/ yr