Senior ServiceNow Enterprise Architect - CMDB & SecOps Lead

Flexstaf IT; Ottawa; On-site; CAD 140,000 - 180,000; Full time

Job summary

Flexstaf IT in Nepean, Ontario, seeks an experienced ServiceNow Enterprise Architect to lead the CMDB and Security Operations transformation. You will guide design, governance, and implementation, ensuring alignment with OOTB capabilities and upgrade paths.

The role requires hands-on architectural leadership, development of data models, discovery strategies, and enterprise integrations, with a focus on CI relations, CSDM, IRE, and secure operations across the platform.

Qualifications

• 8+ years of ServiceNow enterprise architecture experience.
• CSA, CAD and CIS-CMDB certifications required.
• Experience with CMDB, CSDM, Discovery, IRE and Service Mapping.
• Expertise in platform governance and upgrade-aligned standards.

Responsibilities

• Assess current-state infrastructure, asset repositories, and data sources.
• Define and implement CMDB architecture, data models, and governance.
• Design CI class hierarchies and CSDM alignment.
• Establish IRE/IRR rules and data certification processes.
• Architect ServiceNow Discovery solutions, including MID Server strategy.
• Create CMDB health dashboards to measure data quality.
• Lead business service mapping and service‑to‑infrastructure relationships.
• Oversee demonstration and testing environments for PoC activities.
• Lead design and implementation of Security Operations modules including Vulnerability and Incident Response.
• Design integrations with third‑party security tools and SIEM platforms.
• Define automated workflows, routing, and SLA frameworks for security incidents.

Skills

ServiceNow Enterprise Architecture

CSA certification

CAD certification

CIS - CMDB

CIS - SecOps

ServiceNow Discovery

CSDM

IRE

Service Mapping

Platform integrations

Tools

MID Server

SIEM integrations

Vulnerability scanners

Job description

Flexstaf IT in Nepean, Ontario, seeks an experienced ServiceNow Enterprise Architect to lead the CMDB and Security Operations transformation. You will guide design, governance, and implementation, ensuring alignment with OOTB capabilities and upgrade paths.

The role requires hands-on architectural leadership, development of data models, discovery strategies, and enterprise integrations, with a focus on CI relations, CSDM, IRE, and secure operations across the platform.