Service Writer - Peterbilt

Brandt Group of Companies; Lively; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Continuous Learning

Opportunities for advancement

Comprehensive benefits

RRSP/pension matching

Job summary

Brandt Peterbilt in Sudbury is seeking a Service Writer to support the Service Manager in maintaining accurate and timely reports for the Service Department. The role involves handling customer inquiries, opening and tracking work orders, and keeping the service library up to date. A high school diploma and proficiency with MS Office are required.

Some items such as AZ/DZ credentials are considered assets. The position offers opportunities for advancement and a benefits package as part of Brandt

Qualifications

• High school diploma or equivalent required.
• Familiarity with office procedures and records.
• Basic accounting knowledge is helpful.
• Experience with Microsoft Office and internet functions.
• G class driver's license required; AZ/DZ assets are a plus.

Responsibilities

• Field internal and external inquiries to the Service Department.
• Open work orders and track until closed and invoiced.
• Maintain service library and filing/records.
• Update customer profiles with work order data.
• Prepare replacement orders and manage supplies.
• May assist with technician efficiency reports.
• Process warranty/claims and follow up as needed.

Skills

Customer service

Communication

Organizational skills

G class license

AZ/DZ asset

Education

High School Diploma or equivalent

Tools

Microsoft Office

Internet applications

Job description

We are currently seeking a Service Writer for our Sudbury Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Fields internal and external customer inquiries to the Service Department


• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced


• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager


• Maintains Service Department filing and records


• Updates customer profiles using equipment, hours, or other information from the customer work orders


• Maintains accessories and supplies and prepares replacement orders


• May prepare Service Technician efficiency reports


• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

What We Look For

• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions


• High School Diploma or equivalent experience


• Knowledge of office procedures


• General understanding of mechanical/technical terms is preferred


• Basic knowledge of accounting practices


• G class drivers license required


• AZ/DZ would be considered an asset

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.


• Continuous Learning: through on-the-job training and educational opportunities.


• Opportunities for advancement within a growing company that values initiative and teamwork.


• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.


• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that!