Service Writer - Peterbilt

Brandt Group of Companies; London; On-site; CAD 42,000 - 61,000; Full time

Benefits offered by this job

Competitive wages

Continuous learning

Advancement opportunities

Benefits package

RRSP matching

Job summary

Brandt Group of Companies seeks a Service Writer for our London Brandt Peterbilt location to assist the service manager with accurate, on-time reports and records for the Service Department.

You will handle inquiries, open and track work orders, maintain the service library, and update customer profiles. The role requires strong MS Office skills, mechanical knowledge and basic accounting understanding. On-site position with comprehensive benefits.

Qualifications

• Experience with MS Office and internet usage.
• High School Diploma or equivalent.
• Strong knowledge of mechanical and electrical systems.
• Basic understanding of office procedures.
• Familiarity with mechanical/technical terms preferred.
• Basic knowledge of accounting practices.

Responsibilities

• Handle internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager/Shop Foreman and track until they are closed and invoiced.
• Maintain the service library with current information (bulletins, manuals, multimedia) under the Service Manager.
• Maintain Service Department filing and records.
• Update customer profiles with equipment, hours, or other work order data.
• Maintain accessories and supplies and prepare replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty/product improvement claims including charges calculation, submission and follow-up.

Skills

MS Office

Mechanical knowledge

Office procedures

Accounting basics

Education

High School Diploma or equivalent

Job description

We are currently seeking a Service Writer for our London Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

What We Look For

• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience
• Outstanding knowledge of mechanical & electrical systems
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Basic knowledge of accounting practices

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that!