Service Manager - Windsor Peterbilt

Brandt; Lakeshore; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Advancement opportunities

Comprehensive benefits

Retirement savings programs

Job summary

Brandt is seeking a Service Manager for our Windsor Peterbilt location to lead the service department, overseeing foremen, leadmen, service writers, and shop and field mechanics.

You will manage workflow, budgets, quotes, safety standards, and performance against goals, while delivering strong customer service and ensuring quality repairs. This role requires 5-7 years of progressive experience in service management in heavy duty equipment and a valid driver's abstract.

Qualifications

• 5-7 years’ progressive experience in service, management and business in heavy duty equipment.
• Ability to communicate professionally with customers and staff at all levels.
• Willingness to travel to customer worksites and operate around heavy equipment.

Responsibilities

• Manage service workflow and ensure standards, policies and reporting practices are followed.
• Develop and manage the Service Department budget to meet financial and operational goals.
• Prepare quotes for customer work orders and manage work orders open/close.
• Inspect/operate customer equipment to resolve diagnostics.
• Monitor service revenue and expenses monthly.
• Ensure work is performed to safety and industry standards.
• Review employee performance against goals regularly.

Skills

Communication

Self-motivation

Travel willingness

Problem solving

Customer service

Team leadership

Safety compliance

Organizational skills

Job description

Brandt is currently seeking a Service Manager for our Windsor Peterbilt location. The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Managing service workflow
• Enforcing standards, policies, and reporting practices are followed to established standards
• Development and management of the Service Department budget to meet financial and operational goals
• Preparing quotes for customer work orders; opening & closing work orders
• Inspect/operate customer equipment as part of resolving concerns/diagnostics
• Monitor service revenue and expenses monthly
• Ensure work is performed according to established safety and industry standards
• Reviewing employee performance against goals on an ongoing basis

What We Look For

• Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
• Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
• Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
• Must be proficient in using work-related desktop applications and web-based productivity applications
• Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
• A recent driver's abstract will be required
• Demonstrates a strong commitment to occupational health and safety
• 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry
• Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
• Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
• Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that!