Service Writer - Agriculture

Brandt Group of Companies; Claresholm; On-site; CAD 42,000 - 62,000; Full time

Job summary

Brandt Group of Companies in Claresholm, Alberta, is seeking a Service Writer to assist the service manager with accurate and timely reports and records for the Service Department.

The role involves handling customer inquiries, opening and tracking work orders, maintaining the service library, and updating customer profiles with equipment hours and details, along with processing warranty and product improvement claims as needed.

Responsibilities

• Handle internal and external customer inquiries for the Service Department.
• Open and manage work orders, updating until closed and invoiced.
• Maintain the service library with current manuals and bulletins.
• Keep Service Department filing and records up to date.
• Update customer profiles with equipment hours and other details.
• Manage accessories and supplies and process replacement orders.
• Prepare Service Technician efficiency reports and assist with warranty claims.

Job description

Brandt is currently seeking a Service Writer for our Claresholm Agriculture location.
This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department


• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced


• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager


• Maintains Service Department filing and records


• Updates customer profiles using equipment, hours, or other information from the customer work orders


• Maintains accessories and supplies and prepares replacement orders


• May prepare Service Technician efficiency reports


• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up