Service Writer

Steves Livestock Transport; Red Deer; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading transport company in Red Deer, AB, is seeking an experienced Service Writer to manage service and repairs. Candidates must have service-writing and customer service experience. The role offers a competitive wage and full benefits including health and dental coverage, retirement savings plan, and opportunities for advancement. Join a supportive environment focused on diversity and quality results.

Benefits

Competitive wages

Full benefits package

Retirement savings plan

Boot allowance

Opportunities for advancement

Qualifications

• Service-writing experience required.
• Customer service experience is a must.
• Proficiency in Microsoft Excel and internet use.

Responsibilities

• Initiate service and repairs for trucks and trailers.
• Maintain the appointment schedule for customers.
• Manage driver maintenance requests and verify warranty coverage.

Skills

Service-writing experience

Customer service experience

Proficiency in Microsoft Excel

Experience with TMT Software

Trucking background

Job description

WHO WE ARE

BVT Truck & Trailer Repair, a division of Steve’s Livestock Transport, is a diverse mechanic shop specializing in repairs and maintenance for all types of trucks and trailers as well as custom aluminum fabrication. We have now grown into three locations to serve our customers in Blumenort and Brandon, MB, as well as Red Deer, AB.

We are currently looking for an experienced Service Writer to join our team at our Red Deer location, working Tuesday – Friday, from 7:00 am to 5:30 pm.

YOUR ROLE

• Initiate service and repairs
• Answer calls / walk-ins, book appointments, and maintain the appointment schedule for customers (internal & external)
• Manage driver maintenance requests
• Verify warranty coverage
• Develop estimates
• Create and assign Repair Orders (ROs)
• Coordinate equipment availability with dispatch to ensure expedient repairs while maintaining adequate volumes of equipment to avoid service interruptions
• Coordinate the shop at the start of the shift to support the drivers
• Provide coverage for the parts department as required

YOUR SKILLS & EXPERIENCE

• Service-writing experience
• Customer service experience
• Proficiency in Microsoft Excel, computers, and internet use
• Experience with TMT Software is an asset
• Preference will be given to candidates with a trucking background

OUR OFFER

• Competitive wages
• Full benefits package including health and dental coverage
• Retirement Savings Plan with company-matched contributions
• Boot allowance
• Opportunities for advancement

As a community leader and an industry-leading employer, Steve's Livestock Transport is committed to establishing an inclusive workplace that values and promotes diversity. We foster a supportive work environment that encourages everyone to reach their fullest potential.

If you thrive in a fast-paced environment and are committed to delivering quality results, we’d love to hear from you!

We thank all applicants for their interest in this position. Only those selected will be contacted.

Schedule: Tuesday – Friday, 7:00 am - 5:30 pm