Service Writer

Lounsbury Heavy-Duty Truck; City of Moncton; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Signing bonus

Job summary

Lounsbury Heavy-Duty Truck Centre in Moncton seeks a Service Writer to greet customers, discuss truck issues, and coordinate repairs with the shop.

This full-time role is Monday–Friday 8am–5pm with a rotating Saturday; an $800 signing bonus is offered, plus benefits including health, dental, vision, life and short/long-term disability, and paid vacation.

Qualifications

• Completed high school or GED; post-secondary education is an asset.

Responsibilities

• Greet customers on arrival for service and discuss repairs needed.
• Answer calls and emails to book service appointments.
• Write up repair orders and document customer concerns for mechanics.
• Keep customers informed during repairs and advise on warranty approvals.
• Submit warranty claims and ensure payment.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Troubleshooting

Truck knowledge

MS Outlook/Excel

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Career Opportunities with Lounsbury Heavy-Duty Truck

A great place to work.

Careers At Lounsbury Heavy-Duty Truck

Current job opportunities are posted here as they become available.

Lounsbury Heavy-Duty Truck Centre in Moncton is looking for a Service Writer.

The Service Writer is the first point of contact with customers who are in for service. You will be responsible for meeting the customer, discussing the issues with their truck, and discussing repairs that need to be done.

This is a full-time position, Monday to Friday from 8am to 5pm and a rotational Saturday. Some evenings may be required.

We will offer an $800 signing bonus to the eligible candidate

Why Work with Us?

Lounsbury Heavy-Duty Truck Centre is a part of the Lounsbury Group of Companies. We invest in our employees through training programs and offer:

Competitive Wages

Group Benefits Plan, including health, dental, vision, life insurance, short-term disability, and long-term disability, that start on the first day of work (no waiting period)

Paid Vacation and Sick days (vacation is negotiable based on experience)

Employee discounts on cars, services, and Lounsbury Furniture

Career growth and continuous development

Key Responsibilities:

Greet customers when they arrive for service and discuss the repairs needed.

Answer phone calls and emails from customers to book an appointment for service.

Write up a repair order and document customers' concerns to ensure accurate information is provided to the mechanic.

Keep the customer informed while the truck is being repaired.

Check and advise the customers if repairs are approved under warranty.

Submit warranty claims into the system and ensure payment.

Other duties may be assigned as necessary.

Qualifications

Completed high school or GED. Post-secondary education is an asset.

Technical knowledge of trucks is required.

Must have a valid driver's license and a clean driver's abstract.

Must be computer literate- able to use Microsoft Outlook and Excel, and be able to learn a new computer program.

Previous experience in customer service or sales is an asset.

Strong interpersonal skills, customer service skills, and troubleshooting skills

A good team player, has a sense of urgency, and can multitask