Senior Parts Journeyman

Pinnacle Equipment Co; Vernon; On-site; CAD 60,000 - 86,000; Full time

Benefits offered by this job

Casual dress

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

Free on-site parking

Paid time off

RRSP match

Tuition reimbursement

Vision care

Job summary

Pinnacle Equipment Co. is seeking a Senior Parts Journeyman to lead our parts team and provide exceptional customer service for internal and external clients. You will oversee inventory, respond to inquiries, and coordinate part deliveries to ensure timely fulfillment.

You will mentor staff, source non-stock items, and support service technicians with parts while maintaining high product knowledge and adherence to company guidelines.

Qualifications

• High school diploma or GED required.
• Red Seal Parts Technician with 5+ years experience preferred or 5–10 years direct parts experience.

Responsibilities

• Prepare detailed invoices.
• Maintain inventory and keep storage area clean.
• Handle parts requirements through counter service and sales.
• Work 40+ hours, especially during heavy season.
• Verify receiving shipments against packing list.
• Supply service technicians with ordered parts.
• Operate forklift to move parts in warehouse and parts department.
• Lead and supervise a team of parts personnel; assign tasks and guide staff.

Skills

Communication

Customer focus

Team leadership

Problem solving

Time management

Ethics and integrity

Education

High school diploma or GED

Parts Technician Red Seal

Tools

Forklift operation

Driver's license (Class 5)

Job description

Company Overview

Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.

Summary

The Senior Parts Journeyman is responsible for delivering outstanding customer service and parts knowledge to internal and external customers. You will lead a team of parts personnel, ensuring efficient operations and timely fulfillment of orders. The Senior Parts Journeyman is required to respond to customer enquiries, aid with customer orders, coordinate product deliveries and efficiently find ways to source parts that are not kept within our inventory.

Core Competencies

• Communication
• Customer Focused
• Teamwork
• Adaptability/Flexibility
• Creative and Innovative Thinking
• Quality Orientation
• Problem Solving
• Time Management
• Accountability and Dependability
• Operating Equipment
• Ethics and Integrity
• Development and Continual Learning
• Decision Making and Judgment
• Result Focus
• Mediating and Negotiating
• Leadership
• Coaching and Mentoring

Job Duties

• Prepare detailed invoices
• Required to maintain the inventory and cleanliness of the inventory storage area.
• Handle parts requirements of customers through counter service and sales.
• Must be able to work 40+ hours, especially during the heavy season.
• Verify receiving shipments by checking order against packing list.
• Assist in keeping parts clean and shelf section area stocked and orderly.
• Follow-up on shortages and expedite through reporting to parts manager.
• Supply service technicians with parts ordered through parts requisition forms.
• Must be able to operate a forklift to move parts in and out of warehouse and parts department.
• Must be able to do heavy lifting of equipment parts and tools as required from time to time.
• Able to understand and comply with posted rules and procedures.
• Generate sales while maintaining ahigh level of customer service.
• Participate in merchandising and promotional activities.
• Ensure accuracy in all transactions, inventory, and procedures.
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
• Participate in all manner of store maintenance.
• Maintain a high level of product and service knowledge.
• Handles customer complaints immediately and according to the Company’s guidelines.
• Lead and supervise a team of parts personnel, including assigning tasks and providing guidance.
• Conduct training sessions to ensure staff members are knowledgeable about inventory procedures, safety protocols, and equipment operation.
• Performs other duties as required.

Requirements

• High school diploma or GED.
• Parts Technician Red Seal with 5 years or more experience or 5-10 years direct experience in a parts capacity.
• Ag & Construction experience is considered an asset.
• Shipping and warehousing experience.
• Must have exceptional communication ability dealing with customers.
• Strong oral and written communication skills.
• Strong organizational skills.
• Strong health & safety ethics and work practices.
• Thorough knowledge of mechanical devices, either industrial, marine, or automotive is required.
• Ability to offer knowledgeable information to our customers via phone or in person.
• Knowledge of ordering, receiving, and stocking inventory is required.
• Must have a valid class 5 driver’s certificate.
• Ability to operate forklifts, dollies, shop tools, and other shop equipment competently and safely.
• Willingness to assist other staff as appropriate and as workloads dictate.

Work Conditions

• Travel may be required.
• Overtime as required.
• Lifting or moving up to 50lbs may be required.
• Hazards associated with trade.
• Ability to use ladders, footstools, etc.
• Ability to stand for extended periods.
• Ability to walk, bend and squat.
• Ability to push and pull.
• Ability to twist and reach overhead.
• Ability to grasp and squeeze.
• Intermittent exposure to outdoor weather conditions.
• May be exposed to high levels of noise.

Benefits

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Free on-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Exclusive corporate discounts
  

Candidates must be authorized to work in Canada.

Pinnacle Equipment provides equal employment opportunities for all individuals.