Service & Warranty Technician

Bourgault Industries; St. Brieux; On-site; CAD 30,000 - 47,000; Full time

Benefits offered by this job

Health & Dental benefits

Retirement savings plan (company-match

Profit-sharing plan

Employee appreciation events

Job summary

Bourgault Industries in St. Brieux, SK is seeking a Service & Warranty Team Member. The role focuses on timely field support for repair of Bourgault equipment, documentation of service work, and travel to customer sites. You will also assist production, R&D, and tooling as needed.

The position requires strong problem-solving, customer relations, and a team-first attitude, with significant travel and on-call duties during seeding seasons.

Qualifications

• Must have Grade 12 or equivalent.
• Welding certification (Woodland Entry I-III or equivalent) required.
• Experience with machinery repair and fabrication is an asset.
• Valid driver’s license; 1A is an asset.

Responsibilities

• Work independently or with a service crew to upgrade and field repair Bourgault products; significant travel on site.
• Troubleshoot/diagnose problems and resolve customer issues for Bourgault products.
• Provide dealer/customer support on-site or by phone; train at service schools.
• Maintain service logs and schedules for trucks and equipment.
• Contribute feedback to engineering/marketing from field observations.

Skills

Strong communication

Fabrication & repair

Customer relations

Organizational skills

Willingness to travel

Education

Grade 12 or equivalent

Welding certification (Woodland Entry I-III or equivalent)

Job description

Bourgault Industries is looking for a Service & Warranty Team Member to join our team in St. Brieux, SK. In this role you will be responsible for providing timely, high-quality field support for Bourgault equipment repairs while maintaining professionalism with dealers and customers and focusing on effective problem-solving. Accurately document service work and stay organized. When not performing service and warranty tasks, support other areas such as production, R&D, and tooling. Success in this role requires a well-rounded skill set and a strong team-first attitude.

Responsibilities

• Work independently or as a member of a service crew towards the completion of upgrades and field repair of all Bourgault products. This will involve travelling to the site of the failure and correcting the situation (welding, assembly, set-up, training) so the customer can resume normal operation. Position requires significant time on the road.
• Competently troubleshoot/diagnose problems associated with all Bourgault products and effectively resolve problems and complaints.
• Provide dealer/customer support on all Bourgault products – on-site or by phone.
• Provide dealer/customer training by instructing at service schools and other training functions.
• Maintaining regular maintenance schedules and service logs for service trucks and required equipment.
• Provide Bourgault engineering/marketing with documented feedback from dealers and customers that contribute to problem resolution.
• Assist in numerous Wholegoods requirements including loading and unloading of equipment, re-assembly of equipment, pre-assembly/install of aftermarket kits.
• Set up and tear down equipment and displays for farm shows.
• Assist in building and yard maintenance as needed.

Required Skills/Experience

• Highly motivated, responsible and possess strong organization skills.
• Strong communication skills with a growth mindset
• Highly developed fabrication and repair skills and the ability to operate all front-end equipment
• Solid understanding of customer relations and understanding of current agricultural practices in western Canada.
• Bourgault Woodland Entry Level Weld I, II, III, MIG OR Equivalent Weld-school certification.
• Grade 12 or equivalent
• Experience with machinery repair and fabrication is an asset
• Journeymen licensing is an asset
• Valid Driver's License
• 1A Driver's License is an asset (Or be willing to obtain-fully covered)

What Bourgault Has to Offer

• Competitive, performance-based pay.
• Health & Dental benefits and a flexible Health Spending Account.
• Company-matching Retirement Savings Plan.
• Company-wide profit-sharing plan.
• Regular staff BBQs, holiday parties, and employee appreciation events!

Wage Range

(Starting wage is dependent on experience)

Please note: This position requires a significant amount of travel and time away from home, with approximately 40 to 50 nights per year spent away due to work requirements.

Road work is typically performed outdoors and is often time-sensitive. As such, employees are expected to work through varying weather conditions, including heat, cold, and other adverse environmental conditions when required. The role may also involve on-call responsibilities during the seeding season, including situations that require short-notice travel or schedule changes.

About Us

Bourgault Industries is a leading global manufacturer of technologically advanced seeding & tillage equipment, with headquarters in Saskatchewan. Alongside the Bourgault product line, we produce Highline Manufacturing equipment, setting industry standards for reliability. Our mission is to design, manufacture and distribute the highest quality, most durable, and reliable farm equipment in the world, that meets and exceeds the expectations of our valued customers.

We are committed to the continuous development of our team members and innovation in developing our products. We recognize that our employees are the backbone of what we do and the important role they play in contributing to our success.

Please Note: Interviews may be conducted as applications are submitted, not all applicants will be selected for an interview.