Service Technician - Lead

Brandt; Saskatoon; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

On-the-job training

Benefits package

RRSP matching

Job summary

Brandt Tractor Ltd is seeking a Service Technician for our Saskatoon Construction and Forestry location. You will diagnose, repair and maintain customer and dealer equipment, mentoring apprentices and supporting shop leadership while ensuring safety and customer satisfaction.

You will work in a fast-paced shop environment, handle complex diagnostics, and contribute to 98% quality workmanship while maintaining productivity and profitability.

Qualifications

• 5+ years of experience as a Heavy Equipment Technician.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Computer aptitude for diagnostics and calibration.
• Strong time management and ability to work under pressure.
• Excellent written and verbal communication; strong customer service mindset.

Responsibilities

• Diagnose, disassemble, repair and reassemble mechanical, electrical, and hydraulic systems to restore equipment functionality.
• Perform diagnostics on power equipment to identify repair needs and minimize downtime.
• Mentor apprentices and assist in coordinating work assignments in the shop.
• Maintain product knowledge and ensure safety standards are met.
• Lead and support shop staff to maximize productivity and service quality.

Skills

Diagnostics

Electrical systems

Communication

Time management

Leadership

Education

Heavy Equipment Technician Certification

Job description

• Full-Time
• Requisition #: SERVI003716

Description

Brandt Tractor Ltd is currently seeking a Service Technician for our Saskatoon Construction and Forestry location.

The Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently. They are also responsible for providing leadership support to the shop by assisting in coordinating work assignments, mentoring staff, and ensuring customer satisfaction.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there's no place we'd rather be because just like them, it's when we're working hard and getting things done that we're at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That's Powerful Value, Delivered.

What You Will Be Responsible For

• Operate within established budgets and approvals to support branch financial goals.
• Maintain high productivity, efficiency, and gross margin levels to positively contribute to overall branch performance.
• Achieve and uphold a 98% quality of work metric by completing repairs correctly the first time, reducing rework and enhancing customer satisfaction.

Diagnostic and Repair Services

• Perform diagnostics on power equipment to accurately identify repair needs and minimize downtime.
• Diagnose, disassemble, assemble, and repair mechanical, electrical, and hydraulic systems to restore equipment functionality.
• Conduct customer, manufacturer, and regulatory inspections to ensure compliance with quality and safety standards.
• Perform preventative maintenance tasks including fluid and filter changes, battery testing, brake adjustments, and lubrication to extend equipment life.
• Execute advanced mechanical repairs such as engine and transmission diagnosis, repair, or replacement to resolve complex issues.

Work Systems and Procedures

• Maintain up-to-date product knowledge relevant to equipment and industry standards.
• Keep work area clean, neat, and safe to ensure efficiency and compliance with OH&S standards.
• Follow proper procedures for hazardous waste disposal and other safety protocols.
• Adhere to service guidelines set by management to ensure consistent, quality service delivery.
• Participate in ongoing training programs including industry-specific technology updates.
• Maintain and care for departmental tools, equipment, and vehicles.
• Mentor and oversee apprentices to support their skill development and professional growth.

Leadership and Support

• Assist in assigning jobs and work areas to shop staff based on skills and workload to maximize team productivity.
• Support repair order appraisal and review to ensure accuracy and appropriate job allocation.
• Direct and assist technicians and apprentices in diagnosing and resolving equipment issues to improve repair effectiveness.
• Approve equipment release for delivery when authorized to.
• Report customer complaints to the Shop Foreman or Service Manager for prompt resolution.
• Coordinate and assist in conducting quarterly safety meetings to promote workplace safety.
• Act as Shop Foreman in their absence to maintain leadership and operational continuity.
• Provide performance feedback for technicians and staff to the Service Manager, aiding in employee development.
• Other duties as assigned.

What We Look For

• 5+ years' experience as a Heavy Equipment Technician.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Possess computer and technical aptitude and knowledge for diagnostics and calibration work.
• Possess strong time management skills to perform under pressure.
• Possess strong communication skills, both written and oral.
• Possess a commitment to high quality customer service.
• Ability to work multiple shift patterns.
• Ability to lead a team.
• Class 1 driver's license considered an asset.
• Forklift license considered an asset.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It's as simple as that.