Service Shift Manager - Swift Current

Pattison Agriculture Limited; Swift Current; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Shift premiums

Benefits

Pension

Bonus eligibility

Career opportunities

Job summary

Pattison Agriculture Limited in Swift Current, SK, is hiring a Service Shift Manager/Foreman to oversee the Service Department workload, ensuring efficiency and top-notch customer service. You will guide technicians, prioritize jobs, and drive continuous improvement in a fast-paced dealer environment.

The role requires 5+ years in complex service repairs, a valid driver’s license, and JDTECH journeyperson certification or equivalent.

Qualifications

• 5+ years performing complex service repairs or maintenance.
• Able to lift 40 lbs repeatedly; 40-75 lbs on occasion.
• Valid driver’s license.
• JDTECH journeyperson certification or equivalent.
• Experience with diagnostic tools and ag/turf systems.

Responsibilities

• Assign/schedule service department jobs for technicians.
• Motivate and coach staff for excellence and growth.
• Optimize shop efficiency and workflow to maximize billables.
• Communicate with customers and employees effectively.
• Identify opportunities for process improvements and training.
• Provide back-up support for Service Business Manager during peaks.
• Assist technicians with diagnostics and troubleshooting.
• Perform final checks on equipment before work orders start.
• Deliver exceptional customer service consistently.
• Help service staff quote repairs and maintain records.
• Build productive team dynamics across departments.
• Lead safety meetings and promote safe practices.

Skills

Team leadership

Coaching & development

Project coordination

Customer service

Education

Ag Equipment Tech (JDTECH) Journeyperson Certification

Job description

At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Service Shift Manager/Foreman to join our fast-paced, energetic dealership in Swift Current, SK.

In this role you will manage, coordinate, and direct the workload of the Service Department for maximum efficiency and productivity with commitment to delivering exceptional service to our customers. In one of Canada’s top John Deere dealer organizations you will help deliver quality work in a friendly and collaborative environment that encourages learning and growth.

Responsibilities

• Assign/schedule all service department jobs for technicians based on their skills/knowledge
• Motivate, inspire, and assist new and existing employees in their pursuit of excellence through coaching, training, and development
• Optimize shop efficiency and flow to avoid lost billable hours
• Ensure effective communication and follow up with customers and employees
• Identify opportunities for process improvement and training opportunities
• Provide back up support for Service Business Manager in their absence and during peak seasons
• Direct/assist employees in diagnosis/troubleshooting of machine problems
• Perform final checks/approvals on equipment before start of work order
• Provide exceptional customer service consistently above standards
• Assist service support staff in quoting repairs and maintaining accurate records
• Build effective and productive team dynamics with all internal departments
• Conduct safety meetings, encourage safe working habits

Requirements

• Ability to operate vehicles/equipment used for diagnostic purposes
• 5+ years performing complex service repairs/maintenance
• Ability to lift at least 40 lbs repeatedly; 40-75 lbs on occasion
• Ability to work flexible hours, varying shifts, weekends, and holidays
• Valid driver’s license required
• Ag Equipment Tech (JDTECH) Journeyperson Certification/equivalent
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment
• Ability to use current business systems, working knowledge of computer functions and use.

Whether you’re new to this field or experienced in other related fields, we offer continued education and training to help you thrive and expand your knowledge! Our 18 locations across Saskatchewan and Manitoba offer endless opportunities for you to GROW.

You’ll receive competitive wages, including shift premiums for qualifying shifts, comprehensive benefits, company matched pension, bonus eligibility, and future career opportunities in Parts, Sales, Service, and more. Contribute your strengths to a purpose-driven organization when you EVOLVE your career with Pattison Agriculture!

We would like to thank all who apply; however, only those candidates selected for an interview will be contacted.