Service Coordinator

Right Time Group of Companies; Ottawa; On-site; CAD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package

Opportunity for growth

Job summary

Right Time Heating and Air Conditioning seeks a highly organized service coordinator to manage and coordinate multiple aspects of the service department for our Canadian operations. You will monitor service requests, process warranty claims, schedule return appointments, and maintain records, while communicating with customers and collaborating with other departments to ensure smooth service delivery.

Ideal candidates have a Secondary School Diploma, 2–3 years of administrative experience, and

Qualifications

• A Secondary School Diploma.
• A minimum of 2 to 3 years experience in an administrative function.
• Proficiency in MS Office (Word, Excel).
• Prior experience in HVAC (asset).
• Effective time management, organizational abilities.
• A professional attitude illustrated through superior verbal and written communications skills coupled with demonstrated customer service skills.
• Demonstration of sound decision making skills and professionalism in dealing with sensitive information, necessitating use of discretion, tact and good judgment.
• Must be able to work independently, have analytical and problem solving skills, and superior interpersonal and communication skills, both verbal and written.
• Strong organizational skills, the ability to establish priorities with attention to detail, and work without direct supervision in a small office environment.

Responsibilities

• Monitor service requests for customers and ordering parts that are required.
• Processing warranty claims with suppliers.
• Communicate with customers to schedule return appointments and provide updates on service status.
• Maintain accurate records of service requests, work orders and customer interactions.
• Collaborate with other departments to ensure smooth service delivery.
• Attend to customer service requests via email and over the phone.
• General administration (filing, circulating documents, mailings, courier etc.).
• Special projects and reports as required.

Skills

MS Office

Administration

HVAC knowledge

Time management

Communication skills

Problem solving

Discretion and judgment

Independent worker

Detail oriented

Customer service

Education

Secondary School Diploma

Tools

MS Word

MS Excel

Job description

Here at Francis, a division of RT Holdings Inc (Right Time Heating and Air Conditioning) we strive to provide the best service and products to our customers, with a dedicated, highly skilled workforce that has a solid foundation built on mutual respect. At Right Time Heating and Air Conditioning, we have always valued our employees as our most important resource, helping our team grow their skills and wealth in a fun, culture focused environment. We know that to have the best employees, we need to be the best employers! Our team is dynamic and enthusiastic, and we know you will enjoy working and growing with us!

As a growing industry leader, we provide service and home comfort solutions to over 250,000 Canadian customers each year! We are a team of extraordinary home service experts providing extraordinary service. We are people who go the extra mile to ensure peak performance for our customer’s homes electrical, plumbing, and heating/cooling systems.

We are looking for a highly organized and detail‑oriented service coordinator to manage and coordinate many aspects of our service department.

Responsibilities

• Monitor service requests for customers and ordering parts that are required.
• Processing warranty claims with suppliers.
• Communicate with customers to schedule return appointments and provide updates on service status.
• Maintain accurate records of service requests, work orders and customer interactions.
• Collaborate with other departments to ensure smooth service delivery.
• Attend to customer service requests via email and over the phone.
• General administration (filing, circulating documents, mailings, courier etc.).
• Special projects and reports as required.

Education/Experience/Skills

• A Secondary School Diploma.
• A minimum of 2 to 3 years experience in an administrative function.
• An extreme proficiency in MS Office (Word, Excel).
• Prior experience in HVAC (asset).
• Effective time management, organizational abilities.
• A professional attitude illustrated through superior verbal and written communications skills coupled with demonstrated customer service skills.
• Demonstration of sound decision making skills and professionalism in dealing with sensitive information, necessitating use of discretion, tact and good judgment.
• Must be able to work independently, have analytical and problem solving skills, and superior interpersonal and communication skills, both verbal and written.
• Strong organizational skills, the ability to establish priorities with attention to detail, and work without direct supervision in a small office environment.

Benefits

• Competitive compensation.
• Excellent benefits package.
• Opportunity for growth.

We thank all who apply, however only those selected for an interview will be contacted. Right Time is an equal opportunity employer.

Please let us know of any accommodations required in preparation of your visit.

Please note that this position requires a Criminal Background Check to be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.

This position is currently vacant and is being posted to fill an existing opening.