Service Video Advisor

Steele Halifax Chrysler; Beechville; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

100% matched retirement savings plan

Flexible health & dental plans

Mental health & wellness support

Employee discounts on vehicles, parts,

Employee discounts on vehicles, parts,

Work boot reimbursement

Steele University training

Job summary

Steele Halifax Chrysler is seeking a Service Video Advisor to create personalized service videos that explain vehicle needs, repairs, and completed work. You will help customers understand findings through clear voice-overs and timely video updates, contributing to trust and transparency in service experiences.

The role emphasizes strong customer service, a professional demeanor, and the ability to collaborate with the service team to keep customers informed and satisfied.

Qualifications

• Strong customer service skills and a professional telephone manner.
• Proficiency with Microsoft Office software.
• Detail-oriented and a willingness to learn and grow.
• Previous automotive experience is an asset, but not required.

Responsibilities

• Precise video documentation of repairs on client vehicles.
• Clear, friendly voice-over explanations of technician findings.
• Efficient and prompt upload of videos to clients.
• Supporting the service team with communication by listening carefully and relaying accurate information.
• Helping maintain cleanliness and organization in the service department.
• Assisting the team wherever needed to keep operations running smoothly.

Skills

Customer service skills

Telephone manners

Microsoft Office proficiency

Positive attitude

Detail-oriented

Willingness to learn

Tools

Microsoft Office

Job description

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Be The Voice, And The Lens, Behind Every Service Story.

Join Steele Halifax Chrysler as our next Service Video Advisor and help transform the service experience through personalized video updates that keep customers informed, engaged, and confident in their vehicle's care.

As Steele Halifax Chrysler's Service Video Advisor, you'll create personalized service videos that help customers better understand their vehicle's needs, recommended repairs, and completed work. By turning technical information into clear, engaging updates, you'll play a key role in building trust, transparency, and an exceptional customer experience.If you’re ready to make an impact through your work, apply today!

Hourly Wage Range: $18.10 - $20.45 Plus Bonus

What Your Day Will Look Like:

• Precise video documentation of repairs on client vehicles
• Clear, friendly voice-over explanations of technician findings
• Efficient and prompt upload of videos to clients
• Supporting the service team with communication by listening carefully and relaying accurate information
• Helping maintain cleanliness and organization in the service department
• Assisting the team wherever needed to keep operations running smoothly

What You Bring to the Team:

• Previous automotive experience is an asset, but not required
• Strong customer service skills and a professional telephone manner
• Proficiency with Microsoft Office software
• A positive attitude and excellent work ethic
• Detail-oriented and a willingness to learn and grow

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan - Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans - Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support - 24/7 confidential support for you and your family through EFAP.
• Employee Discounts - On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement - Reimbursement immediately, no waiting required!
• Access to Steele University - you willget engaging, role‑specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role‑specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, weensure thatevery candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We arehere to support you in every step of the way.