Service Technician Supervisor

Smurfit Westrock; Niagara-on-the-Lake; On-site; CAD 54,000 - 91,000; Full time

Job summary

Smurfit Westrock is seeking a Senior Service Technician for the Greater Toronto Area. The role involves independently installing, servicing, maintaining, and troubleshooting packaging equipment at customer sites, with extensive travel and strong safety discipline.

You will train customer operators and document service activities. The ideal candidate has 2–5 years of field service experience, solid mechanical/electrical skills, and the ability to work autonomously in client environments while

Qualifications

• 2-5 years of mechanical and field service experience.
• Strong mechanical troubleshooting skills; working electrical knowledge.
• Ability to work independently in customer environments.
• Solid understanding of OSHA and site-specific safety requirements.
• Strong written and verbal communication skills.
• French is an asset.

Responsibilities

• Install, service, maintain, and troubleshoot Smurfit Westrock equipment.
• Diagnose and resolve mechanical and electrical issues.
• Perform machinery audits and preventative maintenance.
• Train customer operators and maintenance personnel.
• Explain repairs performed and preventive recommendations.
• Complete service reports, customer signatures and expense reports accurately.

Skills

Mechanical troubleshooting

Independent work in customer envs

Written and verbal communication

OSHA & site safety

Electrical knowledge

French (asset)

Microsoft Office

Digital reporting tools

Tools

Microsoft Office

Digital reporting tools

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Title: Technician, Technical Service

Preferred location: Greater Toronto Area

Role Summary

Senior service Technician is a fully competent field technician capable of independently performing installations, troubleshooting, repairs, and customer training with limited supervision.

Key Responsibilities

• Independently install, service, maintain, and troubleshoot Smurfit Westrock equipment.
• Diagnose and resolve mechanical and electrical issues efficiently.
• Perform machinery audits, preventative maintenance, and service visits independently.
• Train customer operators and maintenance personnel effectively.
• Clearly explain repairs performed and preventive recommendations.
• Conduct exit reviews with customers to ensure satisfaction and alignment.
• Ensure service reports, customer signatures, and expense reports are completed accurately.
• Communicate status, issues, and recommendations proactively to Service Management.
• Adhere to utilization targets while maintaining service quality and safety.

Experience & Skills

• 2-5 years of relevant mechanical and field service experience.
• Strong mechanical troubleshooting skills; working electrical knowledge.
• Demonstrated ability to work independently in customer environments.
• Solid understanding of OSHA and site-specific safety requirements.
• Strong written and verbal communication skills.
• French is an asset
• Moderate proficiency in Microsoft Office and digital reporting tools.

Travel & Work Environment

• Travel requirement: Up to 70-80% of domestic travel, international travel is minimal but may occur.
• Must have own transportation
• Extended travel durations may include:
• Short service calls across multiple customer sites
• Standard assignments of 1-2 weeks
• Work hours may vary based on customer production schedules and can include occasional off-shift support.

Performance Expectations

• Consistently high-quality repairs and installations.
• Strong customer satisfaction feedback.
• Minimal rework or follow-up issues.
• Reliable utilization and schedule adherence.
• Effective communication with internal teams.

This posting is for an existing job vacancy. The salary range for this position is $54375.00- $90625.00. The range listed is the expected pay for roles in Ontario, Canada. Your pay will be based on factors such as your skills, experience, and education.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.