Service Technician, Residential

Enercare; Windsor; Presencial; CAD 55 000 - 85 000; Tempo integral

Resumo da oferta

Enercare is seeking an HVAC Service Technician, Residential, based in Tecumseh to diagnose, repair and maintain home heating and cooling equipment. You will be the key customer interface and contribute to service revenue while upholding Enercare's service standards.

Responsibilities include delivering exceptional customer service, performing diagnostics and repairs, advising on repairs or replacements, promoting Enercare Home Services, and ensuring all tools and vehicles are safe and

Qualificações

• Valid Gas Fitter 2 or Gas Fitter 1 license.
• Valid 313D Air Conditioning license.
• CFC Permit.
• Driver's license with clean record.
• Minimum 5 years of HVAC field experience.
• Ability to perform heavy lifting.

Responsabilidades

• Deliver high levels of customer service excellence.
• Sustain high customer satisfaction in Home Services Operations.
• Complete diagnostic and repair work to company standards.
• Provide advice on repairing or replacing equipment.
• Promote Enercare Home Services products and services.
• Ensure all tools and equipment are in good and safe working order.
• Keep the vehicle clean and stocked with materials for daily duties.
• Operate necessary tools and equipment for servicing HVAC equipment.

Conhecimentos

Customer service

Verbal communication

Written communication

Interpersonal skills

Self-motivation

Teamwork

Heavy lifting

Formação académica

Gas Fitter 2 or 1 license

313D Air Conditioning license

CFC Permit

Driver's license with clean record

Descrição da oferta de emprego

Job Title: HVAC Service Technician, Residential

Reporting To: Field Manager

Department: Home Services Operations
Location: Tecumseh

File Number: 3783

Rate of Pay: Pay Rates as defined in the Collective Agreement

Hours: 40 hours per week – Rotational shift

Complete diagnostic, repair, and maintenance of equipment for home service. A key customer interface and revenue-generator for the business.

Responsibilities:

• Accountable for delivering high levels of customer service excellence.
• Responsible for sustaining high customer satisfaction levels in our Home Services Operations group.
• Responsible for completing in an effective and efficient manner all diagnostic and repair work to company standards and in keeping with our value proposition.
• Responsible for providing the best advice to customers on repairing or replacing existing equipment
• Responsible for promoting Enercare Home Services products and services.
• Responsible for ensuring all tools and equipment used are in good and safe working order.
• Responsible for keeping the vehicle clean and neat, inside and out, in keeping with the company’s professional image.
• Responsible for keeping the vehicle stocked with all materials necessary to perform daily duties.

Qualifications:

• Must have a valid Gas Fitter 2 or Gas Fitter 1 license
• Must have a valid 313D Air Conditioning license
• Must have CFC Permit (ozone depletion)
• Must have a valid driver's license with a clean driver's abstract maintained
• Must have a minimum of 5 years of recent relevant HVAC industry field experience
• Must be physically able to perform heavy lifting as per the Physical Demands Analysis (to be provided)
• Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment
• Demonstrated mechanical aptitude
• Proven commitment to the delivery of customer-focused service.
• Excellent written and verbal communications
• Exceptional interpersonal skills
• Able to work with minimal supervision
• Results-oriented, achieving high levels of individual and team performance.

This position applies to UNIFOR Local 975.