Service Technician, Residential

Enercare Inc.; Windsor; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

UNIFOR Local 975

Job summary

Enercare Inc. in Canada is hiring a Residential HVAC Service Technician in Tecumseh to diagnose, repair, and maintain home systems. You will be the primary customer interface and a key revenue driver, delivering exceptional service while adhering to Enercare's safety and quality standards.

Responsibilities include completing diagnostics, advising on repairs or replacements, promoting Enercare Home Services offerings, and ensuring tools and vehicle are well-maintained. Union local 975 applies.

Qualifications

• Must have a valid Gas Fitter 2 or Gas Fitter 1 license.
• Must have a valid 313D Air Conditioning license.
• Must have CFC Permit (ozone depletion).
• Must have a valid driver's license with a clean abstract.
• Must have a minimum of 5 years of recent HVAC industry field experience.
• Must be physically able to perform heavy lifting.
• Must be able to operate all necessary tools and equipment related to servicing HVAC equipment.
• Demonstrated mechanical aptitude.
• Proven commitment to customer-focused service.
• Excellent written and verbal communications.
• Exceptional interpersonal skills.
• Able to work with minimal supervision.
• Results-oriented, achieving high levels of performance.

Responsibilities

• Complete diagnostic, repair, and maintenance of equipment for home service.
• Act as a key customer interface and revenue-generator.
• Deliver high levels of customer service excellence.
• Maintain high customer satisfaction in Home Services Operations.
• Perform diagnostic and repair work to company standards and value proposition.
• Advise customers on repairing or replacing existing equipment.
• Promote Enercare Home Services products and services.
• Ensure all tools and equipment used are in good and safe working order.
• Keep the vehicle clean and neat, inside and out.
• Keep vehicle stocked with materials needed for daily duties.

Skills

Gas Fitter 2 license

Gas Fitter 1 license

313D Air Conditioning license

CFC Permit

Valid driver’s license

HVAC field experience

Heavy lifting

Operate tools/equipment

Customer-focused service

Written & verbal communication

Interpersonal skills

Independent work

Results oriented

Job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

Job Title: HVAC Service Technician, Residential

Reporting To: Field Manager

Department: Home Services Operations

Location: Tecumseh

File Number: 3783

Rate of Pay: Pay Rates as defined in the Collective Agreement

Hours: 40 hours per week – Rotational shift

Complete diagnostic, repair, and maintenance of equipment for home service. A key customer interface and revenue-generator for the business.

Responsibilities

• Accountable for delivering high levels of customer service excellence.
• Responsible for sustaining high customer satisfaction levels in our Home Services Operations group.
• Responsible for completing in an effective and efficient manner all diagnostic and repair work to company standards and in keeping with our value proposition.
• Responsible for providing the best advice to customers on repairing or replacing existing equipment
• Responsible for promoting Enercare Home Services products and services.
• Responsible for ensuring all tools and equipment used are in good and safe working order.
• Responsible for keeping the vehicle clean and neat, inside and out, in keeping with the company’s professional image.
• Responsible for keeping the vehicle stocked with all materials necessary to perform daily duties.

Qualifications

• Must have a valid Gas Fitter 2 or Gas Fitter 1 license
• Must have a valid 313D Air Conditioning license
• Must have CFC Permit (ozone depletion)
• Must have a valid driver's license with a clean driver's abstract maintained
• Must have a minimum of 5 years of recent relevant HVAC industry field experience
• Must be physically able to perform heavy lifting as per the Physical Demands Analysis (to be provided)
• Must have the ability to operate all necessary tools and equipment related to servicing HVAC equipment
• Demonstrated mechanical aptitude
• Proven commitment to the delivery of customer-focused service.
• Excellent written and verbal communications
• Exceptional interpersonal skills
• Able to work with minimal supervision
• Results-oriented, achieving high levels of individual and team performance.

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.