Service Technician/Installation Technician - CAD$25-32 per hour

National Carwash Solutions, Inc.; Calgary; On-site; CAD 34,000 - 44,000; Full time

Job summary

National Carwash Solutions, Inc. is seeking a Service Technician to operate on-site and perform preventative maintenance, repairs, and part replacements on RYKO, MacNeil, and competitor vehicle wash equipment.

You will also train customers in basic equipment maintenance and safety practices. Responsibilities include troubleshooting electrical, electronic, and mechanical systems, performing cycle tests, and maintaining service records.

Qualifications

• High school diploma or equivalent is required.
• Experience as a Service Technician is preferred (min 3 years).
• Strong communication and customer service skills are essential.

Responsibilities

• Perform service work on vehicle wash equipment, troubleshoot electrical, electronic, and mechanical problems to determine corrective action.
• Replace, repair, or adjust parts and systems as necessary.
• Inspect, lubricate, and check wax/detergent levels per maintenance contracts.

Skills

Mechanical aptitude

Electrical basics

Customer service

Communication

Teamwork

Time management

Education

High school diploma or equivalent

Tools

Forklift certification

MS Office/Google Workspace

Job description

Job Summary

As a Service Technician, you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Replace, repair, or adjust parts and systems as necessary
• In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
• Run equipment through 'cycles' to ensure the complete system is functioning properly
• Advises customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
• Following unit installation, inspects equipment to ensure proper function
• Provide information and training to customers regarding proper operation and general maintenance of equipment
• Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
• May deliver parts, chemicals, or supplies to customers
• Complete work orders, expense reports, and daily/weekly time logs
• Maintain up-to-date knowledge of equipment changes or modifications through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management System (LMS), or engineering documents
• Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
• Keeps Service and District Manager informed of all significant problems, progress, or barriers to success
• Comply with all applicable OHSA, ESA, and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Installation/Service Manager

Qualifications

• High school diploma or equivalent
• Minimum of 3 years experience as a Service Technician in a related area
• Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past 5 years and no charges currently pending
• Ability to use basic math and writing skills
• Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest including using meters and ACDC power supply
• Ability to comprehend and interpret equipment, operation, and maintenance manuals and instructions
• Ability to successfully work independently or within a team
• Forklift experience and/or ability to obtain forklift certification
• Committed to customer satisfaction and ability to adapt/respond to different personalities
• Ability to multi-task, prioritize, and manage time effectively
• Intermediate computer skills, and experience with Microsoft and Google Suite programs
• Must possess excellent communication and organizational skills
• Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents
• Must be local to the Calgary, AB area.

Physical Requirements

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods

Hourly Wage Range

CAD$25-32 based on experience.

NCS uses artificial intelligence (AI) tools to screen, assess, or select applicants during the hiring process.

This posting is for a vacancy.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.