Service Technician / Inside Sales

Brogan Fire & Safety; Kamloops; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic and recognized leader in safety services as a Service Technician. In this role, you will be responsible for servicing and certifying safety equipment, ensuring compliance with local standards while providing exceptional customer support. This innovative firm promotes a culture of autonomy and decision-making, offering a supportive environment where your contributions matter. With opportunities for growth and a commitment to employee well-being, this position is perfect for those passionate about safety and customer service. Build your career with a company that values its people and their development.

Benefits

Flexible group insurance plan

Free health resources 24/7

Group RRSP with employer contribution

Postsecondary Scholarship Program

Years of Service Recognition Program

Annual profit-sharing

Qualifications

• Strong organizational skills and attention to detail are essential.
• Manufacturer training in safety equipment maintenance is a plus.

Responsibilities

• Manage, test, repair, and re-certify customer equipment.
• Maintain accurate records and ensure customer service.

Skills

Attention to detail

Troubleshooting

Excellent organizational skills

Professional demeanor

Fluent in English

Education

Manufacturer training in inspection and maintenance of safety equipment

NFPA certification

Valid Class 5 driver's license

Job description

Status

Regular, Full time

Location:

Kamloops, British Columbia

Job Description

Reporting to the Business Centre's Manager, the Service Technician is responsible for completing a variety of required services and customer support both in house as well as in a mobile capacity, on safety related equipment. Duties to include: fire extinguisher servicing, gas detection certification service and repairs, hydro-testing, Quantitative Fit testing, inspection/certification of fall arrest equipment. Additionally, this role will involve supporting our inside sales team and shipping/receiving.

Main Responsibilities

• Manage, Test, Repair and Re-Certify customer owned equipment according to manufacturer specifications and local standards;
• Arrange for Customer authorization of work orders;
• Maintain adequate stock levels in mobile unit;
• Create and maintain accurate records such as vehicle inspections, driving logs, equipment inspections, and schedules, daily invoices, timesheets, flow tests and notes for any special circumstances such as condemning equipment;
• Ensure updating of customer contact list and schedule of required services;
• Develop and manage growth in the portfolio by working closely with customers, our Sales department and Management;
• Assist other staff with their duties when schedule and workload allows for such;
• Other duties as assigned.

Requirements

• Professional and courteous demeanor;
• Attention to detail;
• Troubleshooting;
• Excellent organizational skills;
• Fluent in speaking, reading, and writing English;
• Manufacturer training in inspection and maintenance of safety related equipment or industry training would be an asset;
• Valid Class 5 driver's license;
• Able to lift up to 50 pounds periodically;
• NFPA certification a benefit but not essential;
• Training and Certification will be provided to the right individual where applicable.

What’s In It For You

We are a major player in the safety service and rentals of a variety of life protecting safety equipment. Certified as a Great Place to Work, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What Sets Us Apart Is Our

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

It is a certification within a larger organization which includes BROGAN Fire & Safety.