Service Technician - HARDGOODS

Sporting Life; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Sporting Life in Toronto is seeking a Service Shop Technician who will assemble, disassemble, and service bicycles, skis, and snowboards to keep equipment safe and performing at its best.

You will diagnose repairs, provide expert product advice, and deliver a high-quality customer experience while documenting work accurately before returning gear to customers.

Qualifications

• Passion for sports and hands-on problem solving.
• Experience in customer service or service shop is an asset.
• Excellent interpersonal skills and ability to build trust.
• Detail-oriented with commitment to quality workmanship.

Responsibilities

• Assemble, disassemble, and service bicycles, skis, and snowboards.
• Diagnose and repair equipment to ensure safety and performance.
• Provide expert technical advice to customers.
• Deliver outstanding customer service and tailored solutions.
• Complete documentation before returning equipment to customers.

Skills

Customer service

Interpersonal skills

Attention to detail

Team player

Job description

What You'll Do;

As a Service Shop Technician, you will play a key role in ensuring their equipment—whether it’s skis, snowboards, or bicycles—is expertly maintained and ready to perform.

At Sporting Life, we’re passionate about helping our customers make the most of their adventures. If you love working with your hands, solving problems, and delivering top-tier service, this is the role for you.

• Assemble, disassemble, and service a variety of bicycles, skis, and snowboards.
• Diagnose and repair equipment to ensure safety, performance, and longevity.
• Provide expert advice and technical support to customers, helping them make informed decisions about maintenance and repairs.
• Deliver a fantastic customer service experience by building trust and offering tailored solutions.
• Complete all required documentation before returning equipment to customers.

What You'll Bring;

• A passion for sports, outdoor activities, and hands-on problem-solving.
• Previous experience in customer service or a service shop environment is an asset.
• Excellent interpersonal skills with the ability to build trust and rapport.
• A detail-oriented mindset with the commitment to quality workmanship.
• A positive, team-oriented attitude and a willingness to learn.