Service Technician

NCR Atleos; Quebec; On-site; CAD 52,000 - 70,000; Full time

Job summary

NCR Atleos is seeking a Service Technician to service ATMs around the greater Ottawa area, Kingston, and Gatineau. You will diagnose, repair, and ensure terminal performance while delivering excellent customer service.

You will stage, install, train customers on site, and provide phone guidance, with on-call shifts evenings and weekends on a rotating schedule. A High School Diploma is required; technical training is an asset, bilingual English/French, and a valid driver's license.

Qualifications

• High School Diploma required.
• Customer service training course an asset.
• Technical schooling an asset.

Responsibilities

• Stage new and used ATM terminals, ensure functionality and test communications.
• Install and uninstall ATM terminals on-site.
• Provide basic training to customers on site on ATM loading and troubleshooting procedures, demonstrating machine functionality.
• Guide customers over the phone to resolve issues, troubleshooting procedures.
• Conduct in-person service maintenance when issues cannot be resolved remotely, diagnose, repair and test terminal for full functionality.
• Conduct preventative maintenance on ATMs on site.
• Provide support to internal departments and external customers with technical information.
• Provide weekday on‑call support in the evenings and weekend on‑call support on a rotating schedule.
• Perform inventory counts in vehicles, ensuring tools and equipment are in working order.
• Maintain company vehicle, ensuring maintenance and reporting major issues.
• Complete other duties as assigned by management, supporting special projects.

Skills

Bilingual English/French

Customer service

Problem solving

Communication skills

Team player

Education

High School Diploma

Technical schooling

Customer service training

Job description

À propos de NCR Atleos NCR Atleos, dont le siège est à Atlanta, est un leader dans l'élargissement de l'accès financier. Nos 20 000 employés dévoués optimisent la succursale, améliorent l’efficacité opérationnelle et maximisent la disponibilité en libre-service pour les institutions financières et les détaillants du monde entier. NCR Atleos a été classé au #12 dans la prestigieuse liste des 100 lieux de travail les plus aimés au monde® de Newsweek en 2025.

Reporting to the Service Supervisor, our Service Technicians provide exceptional technical and customer service, ensuring maximum performance on all ATMs. Service Technicians diagnose and repair ATMs, communicating and resolving any technical issues with customers. This individual will be responsible to service customers in and around the greater Ottawa area, Kingston, and Gatineau.

MAJOR RESPONSIBILITIES

• Stage new and used ATM terminals and ensure functionality and cleanliness, programming with correct parameters and testing communications.
• Install and uninstall ATM terminals on-site.
• Provide basic training to new customers on site on ATM loading and troubleshooting procedures, demonstrating machine functionality.
• Guide customers over the phone to resolve issues, troubleshooting a series of procedures in order to resolve issues.
• Conduct in-person service maintenance when issues cannot be resolved remotely, diagnosing, repairing and testing terminal for full functionality.
• Conduct preventative maintenance on ATMs on site.
• Provide support to internal departments and external customers, as required by helping with technical information support, explaining how to fix issues.
• Provide weekday on‑call support in the evenings and weekend on‑call support to customers, as necessary on a rotating schedule with other Service Technicians within the team.
• Perform inventory counts in vehicles, ensuring accuracy and that tools and equipment are in working order.
• Maintain company vehicle provided, ensuring all regular maintenance occurs and reporting major issues.
• From time to time, this individual will complete other duties as assigned by management, to assist with special projects.

EDUCATION & TRAINING

• High School Diploma required.
• Customer service training course, an asset.
• Technical schooling, an asset.

EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES

• 2 years’ experience fixing electronics and/or mechanical items either professionally or personally.
• At least 1 year of experience with online service call software, an asset.
• Valid Provincial driver’s license, with clean driving record.
• Bilingual in English and French, both verbal and written.
• Ability to pass a criminal and credit background check.
• Understands the nature of shift and on‑call working hour requirements.
• Understands how to conduct themselves in the customer‑focused nature of the service industry.
• Astute attention to detail and strong problem‑solving skills.
• Team‑focused attitude, supportive of co‑workers.
• Articulate communication skills, both verbally and in writing.
• Excellent interpersonal skills and ability to stay calm through customer demands.
• Ability to learn new technology.
• Ability to operate a cargo van.
• Ability to lift 50 pounds or more, on a consistent basis.
• Ability to work collaboratively, utilizing cross‑functional relationships to resolve problems.
• Ability to work on a 3‑week shift rotation, where you would be working evening and weekend shifts every 3 weeks.

WORK CONDITIONS

• Physical Effort - Moderate
• Health Risk - Minimal
• Sensory Required - Moderate
• Mental Stress - Moderate
• Business Travel - Moderate
• Environment - Moderate

Les offres d’emploi sont conditionnelles au respect des critères de présélection applicables à l’emploi.

Déclaration TEE

NCR Atleos est un employeur garantissant l'égalité des chances. La politique de NCR Atleos consiste à embaucher, former, promouvoir et rémunérer les associés en fonction de leurs qualifications, capacités et performances liées au travail, sans égard à la race, à la couleur, aux croyances, à la religion, à l'origine nationale, au statut de citoyenneté, au sexe, à l'orientation sexuelle, identité/expression de genre, grossesse, état civil, âge, handicap mental ou physique, informations génétiques, état de santé, statut militaire ou d'ancien combattant, ou tout autre facteur protégé par la loi.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self‑service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.