Service Technician

Canon Canada; Ottawa; Remote; CAD 64,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Life insurance

RRSP matching & profit-sharing

Tuition assistance

Discounts on Canon products

Job summary

Canon Canada is seeking a technically skilled service technician to maintain and service printer solutions across the Ottawa region. You will perform installations, relocations, and preventative maintenance, while ensuring high customer satisfaction and meeting SLAs.

The role supports a rotating on-call schedule and offers a virtual/remote work option with occasional travel. The compensation range is shared, and Canon Canada emphasizes ongoing learning and diverse benefits.

Qualifications

• Degree or technical training in electrical or mechanical studies is required.
• Strong analytical abilities to review equipment and troubleshoot systems.
• Excellent time management and ability to multi-task on a rotating on-call schedule.
• Experience with mechanical/electrical service and customer-focused work.

Responsibilities

• Perform corrective and preventative maintenance on printer systems at customer sites or region.
• Installations, deinstallations and relocations of printer equipment.
• Maintain parts inventory and diagnostic tools.
• Escalate unresolved problems per standard procedures.
• Build strong customer relationships and meet service SLAs.

Skills

Analytical skills

Time management

Multi-tasking

Project management

Technical aptitude

Basic computer skills

Education

Degree or Vocational/Technical School in electrical or mechanical studies

Job description

• Are you organized and do you thrive in a fast-paced environment?
• Do you have a unique interest in servicing and supporting printing equipment?

If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family!

In this role, you will be responsible for providing maintenance and service to the customer base across the Ottawa (rotating on-call schedule). You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions.

Key Responsibilities

• Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
• Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
• Escalating unresolved problems according to predefined service procedures and as per escalation process
• Performing installations, deinstallations, and/or relocations at customer site
• Obtaining necessary training to remain current on all technical aspects of PPS systems
• Maintaining parts inventory, diagnostic and physical tools

To Succeed, You Will Need

• Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
• Mechanically inclined and some technical service experience
• Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
• Excellent project and process management
• Basic computer, technical and equipment operation skills
• Exemplary time management and multi-tasking skills
• Occasional travel outside of territory is required
• Ability to work on a rotating 24/7 schedule

Why Join?

VIRTUAL WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

Benefits

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• A (1) current vacancy exists.
• Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
• Compensation Range $64,000-75,000 annually.

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at [e-mail] or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.