Network Technician (GTA)

Canon Canada; Toronto; On-site; CAD 63,000 - 72,000; Full time

Benefits offered by this job

Comprehensive health coverage

Life insurance

Vacation & sick days

RRSP matching

Profit sharing

Tuition assistance

Discounts on Canon products

Employee referral program

Inspire program

Community involvement

Job summary

Canon Canada is seeking a network specialist to deliver remote support to customers nationwide. You will install Canon and third‑party software, assist field technicians, and support showrooms with software solutions.

This is a 100% remote role under a union framework. Ideal candidates have post‑secondary education in electronics or CS, 5+ years in a similar role, MCSE or equivalent certifications, and strong knowledge of Microsoft, Mac OS, Linux/Unix.

Qualifications

• Post-secondary education in electronics or computer science.
• Minimum 5 years experience in a similar role.
• MCSE certification or equivalent Microsoft Expert certification.
• In-depth knowledge of Microsoft technologies, Mac OS, Linux and Unix.
• Excellent equipment operation skills (Canon MFPs/SFPs or other manufacturers).
• Experience troubleshooting network and software issues.
• Process and project management skills to develop scopes of work, installation plans, and coordinate with multiple departments and customers.

Responsibilities

• Provide network support to customers.
• Install Canon and 3rd party software solutions for customers and provide support.
• Provide third-level support to Technicians in the field.
• Install and support software solutions in our showrooms.
• Support Solutions Consultants with pre-sale functions to develop customer solutions and scope of work.

Skills

Microsoft technologies

Networking

Unix/Linux knowledge

Remote work capability

Education

Post-Secondary education in Electronics or Computer Science

Tools

MCSE certification or equivalent Microsoft Expert certification

Job description

Key Responsibilities

• Provide network support to customers
• Install Canon and 3rd Party software solutions for customers and provide support
• Provide third-level support to Technicians in the field
• Install and support software solutions in our showrooms
• Support Solutions Consultants with pre-sale functions to develop customer solutions and scope of work

To Succeed, You Will Need

• Post-Secondary education in Electronics or Computer Science
• Minimum 5 years experience in a similar role
• Valid MCSE certification or equivalent or role base Microsoft Expert Certification (e.g Azure Solutions Architect Exoert, MS 365 Enterprise Administrator Expert, Cybersecurity Architect Expert, windows Server Hybrid Administrator)
• In-depth knowledge of Microsoft technologies, Mac OS, Linux, and Unix to install and connect Canon solutions
• Excellent equipment operation skills (Canon MFPs/SFPs or other manufacturers)
• Experience troubleshooting network and software issues
• Process and project management skills to develop scopes of work, installation plans, and coordinate with multiple departments and customers

Why Join?

VIRTUAL WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

Benefits

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• A (1) current vacancy exists.
• This is a Union position.
• Compensation is $49.15/h, per the collective agreement.

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at [e-mail] or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.