Service Technician

Meridia Recruitment Solutions; Ontario; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This exciting role involves performing repairs and installations of strapping equipment, conducting preventative maintenance, and providing customer training. The ideal candidate will possess strong mechanical and electrical knowledge, along with excellent communication skills to effectively resolve customer issues. With a commitment to quality service, this position offers the opportunity to work with advanced technology while receiving in-house training and support. Join a diverse workforce that values your contributions and offers a comprehensive benefits package.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Life and STD Benefits

Retirement Savings Program

Paid Vacation

Company Laptop

Company Cell Phone

Company Vehicle

Personal Safety Equipment

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• Solid mechanical and electrical background with PLC experience preferred.

Responsibilities

• Perform field service repairs and installations of strapping equipment.
• Provide customer training on proper equipment use and maintenance.

Skills

Mechanical Knowledge

Electrical Knowledge

PLC Programming

Hydraulic Technology

Pneumatic Technology

Customer Service Skills

Communication Skills

Problem-Solving Skills

Computer Skills (MS Office)

Education

High School Diploma

Associate Degree

Tools

Multimeter

Amp Meter

Micrometers

Calipers

Company Vehicle

Job description

Our client, a leading provider of end-of-the-line packaging systems with over 50 years within Canada and globally, is seeking a Field Service Technician to support the Whitby manufacturing workshop to help expand the technical service force throughout the greater Toronto area in order to bring world-class service and quality to their customers.

Duties and Responsibilities :

• Perform Field Service repairs and Installations of strapping equipment.
• Perform Preventative Maintenance on equipment as scheduled.
• Provide customer training on the proper use of the equipment and its maintenance.
• Work closely with our customers to resolve machine performance issues and determine required services or repairs.
• Accurately evaluate problems and develop an action plan to make repairs to both mechanical and electrical.
• Prepare to have all necessary parts and tools available to perform the task at hand.
• Work closely with Engineers and report specific machine issues that might require changes.
• Ability to connect to and change PLC settings provided by engineers for Allen Bradley Control Logics and Siemens.
• Perform diagnostics utilizing test meters and hand tools to correct failures of equipment components.
• Maintaining control of your vehicle parts inventory, supplies, and tools
• Complete service call documentation using wireless devices. Perform exit meetings with customer staff on the work performed.
• Commute in company vehicles and at times long distances.

Team, Training, and Support :

• In-house training with continuous on-the-job field training with senior field staff
• Company laptop, cell phone, and car.
• All required Personal Safety Equipment
• Company logoed clothing
• All supporting parts inventory needed for equipment maintenance.
• Company-supplied tools

Skill Required :

• A strong working knowledge of the mechanical and electrical field
• Knowledge of PLC programming, hydraulic and pneumatic technology
• Solid written and verbal communication skills
• Ability to effectively use and read measuring instruments, such as multimeter, amp meter, micrometers, and calipers.
• Ability to establish effective rapport with all levels of employees and customers.
• Ability to take initiative and work independently.
• Competent customer services skills, with the ability to analyze the root cause and find permanent solutions to issues.
• Ability to engage in extensive customer interaction.
• Solid computer skills (MS Office Applications and Windows-based programs)
• Corrugated industry experience is preferred.

Experience and Education :

• Minimum 3 years of field or plant equipment maintenance experience
• High school diploma; Associate degree is an asset.
• A valid driver's license.
• Solid Mechanical / Electrical background
• PLC experience preferred.

Excellent Pay and Benefits package :

• Medical, Dental, and Vision benefits
• Life and STD Benefits
• Retirement savings program
• Paid vacation and holidays.

This is a diverse workforce and equal opportunity employer that welcomes applications from all races and genders.