Service Technician

Dräger; Northeastern Ontario; On-site; CAD 60,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Vacation 18 days

RRSP matching

Tuition reimbursement

Wellness program

Life insurance

Gym discounts

Job summary

Draeger Safety Canada, Ltd. seeks a Service Technician – Safety Services to join our Sudbury Service Center. The role provides on-site and in-house technical service for gas detection, Drug and Alcohol, respiratory equipment, and related Draeger products.

You will perform calibration, diagnostics, and repairs, assist with pre/post operational work, and support customers across Canada. Travel up to 20% is required and a valid driver’s license is mandatory.

Qualifications

• Associate’s Degree or Diploma in Electronics, related discipline or High School Diploma and equivalent combination of education & training that provides the required knowledge and skills.
• 1-3 years of Customer Service experience preferably in a similar field.
• Willing to travel (20% or greater) as necessary.
• Must possess valid driver’s license and have acceptable driving record.

Responsibilities

• Assist in all pre & post phase operational requirements and work onsite with Draeger customers as required.
• Carry out quality control and commissioning for systems and new instruments; maintain internal qualification levels for Draeger service technicians.
• Maintain warehouse structure/organization and support warehouse/logistics to locate and pack customer orders for shipment.
• Provide calibration certificates and required paperwork to drive high impact services to Draeger customers.
• Provide technical phone, email support to customers, Draeger sales personnel, distributors/partners, and Authorized Service Providers.

Skills

Electronics

Mechanics

Pneumatics

Software

Customer Service

Education

Associate degree or diploma in Electronics

Tools

PointOut

MS Office

Job description

• Business Unit: Draeger Safety Canada, Ltd., Job-ID: 1326
• Location: Sudbury
• Function: Service
• Work Location: On-Site
• Employment Type: Permanent

The Job Responsibilities

We are hiring a Service Technician – Safety Services to work 5 days a week in our Sudbury Service Center.

The Service Technician provides on-site and in-house technical service for Draeger Safety products including gas detection, Drug and Alcohol, respiratory equipment, etc., ensuring prompt and effective solutions to equipment issues. Also to provide onsite Draeger customer support for various projects throughout Canada.

Main Responsibilities

• Assist in all pre & post phase operational requirements and work onsite with Draeger customers as required.
• Carry out quality control and commissioning for systems and new instruments. Maintain internal qualification levels for Draeger service technicians. Maintain external courses that are required for entry to customer sites. Conduct in depth evaluation, diagnosis and repair of malfunctioning equipment. Follow all Draeger procedures for reporting defects and malfunctions including: FOA, Warranty and complaint forms etc.. All tasks are to be performed in accordance with the Draeger service procedures and policies, and the industry standards.
• Maintain and improve warehouse structure/organization and conditions as required by both rental and demonstration equipment operations. Support warehouse/logistics to locate and pack customer orders for shipment. Keep accurate inventory of equipment, spare parts and accessories utilizing PointOut software.
• Provide calibration certificates and any required communication and paperwork in a timely fashion to drive high impact services to Draeger customers. All Draeger equipment will be maintained according to and strictly adhering to approved Draeger instructions and best practices. Efficiently implement all Technical Service Bulletins that are applicable to the rental inventory. 3rd party rental equipment will be maintained following the manufactures recommendations and best practices.
• Actively participate in mentoring of new employees. This includes RSMs, service and rental technicians, training instructors, marketing team and temporary employees. Training will follow Draeger’s IFU and best practices and utilize provided training material and aids.
• Provide technical phone, email support to customers, Draeger sales personnel, Draeger distributors/partners, and Authorized Service Providers.
• Promote customer satisfaction through proactive, professional and timely communication with the Customer.
• Performs other duties as needed and assigned.

Your Qualifications

• Associate’s Degree or Diploma in Electronics, related discipline or High School Diploma and equivalent combination of education & training that provides the required knowledge and skills.
• Previous work experience with electronics, mechanics, pneumatics, and software; repairs, maintenance, calibration and troubleshooting.
• Industrial/Safety background or very familiar/close to that industry
• Electronics background, with a medium-high mechanical aptitude a plus
• Willing to travel (20% or greater), as necessary
• 1-3 years of Customer Service experience preferably in a similar field.
• Computer networking experience is a plus.
• Strong communication skills and be able to effectively articulate and communicate company and product information to external and internal customers on a daily basis
• Able to pull/push products greater than 70 lbs. with mechanical assistance (pallet jack)
• Able to ascend\descend tall ladders and lift product
• Proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates
• Demonstrated ability to lead teams on assigned projects
• Ability to work independently and prioritize workload
• Must be customer focused
• Demonstrated aptitude for learning new technologies
• Must possess valid driver’s license and have acceptable driving record

Working Conditions

• This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post-employment drug or alcohol screenings, for example, prior to performing work at customer sites.
• Lifting and carrying objects under 50 lbs as well as Personal Protective Equipment (PPE)
• Pulling/pushing products greater than 70 lbs. with mechanical assistance (pallet jack)
• Manual dexterity to use a keyboard, tools and test equipment
• Local, out of province and international travel by vehicle and or air for training and to customer locations which may involve occupational hazards associated with industrial work areas (i.e. Oil, Gas & chemical plants and other related facilities, etc.) Travel is estimated to be 20% or greater, as necessary
• Able to work 12 hour shifts, weekends, public holidays and night shift when required
• Provide on call support as needed to meet business and customer needs

The targeted pay range for this position is typically between $60,300 - $72,300 . We note that the base pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for the following additional compensation: overtime pay.

Artificial Intelligence (AI) is not being used to screen, assess or select applicants.

This posting is for an existing vacancy.

Dräger Benefits

• Comprehensive medical, dental, and vision coverage
• Paid vacation starting at 18 days per calendar year
• RRSP matching to help you plan for the future
• Tuition reimbursement for continued learning
• Wellness and employee support programs
• Life and other insurance options
• Corporate gym membership discounts

We’re committed to creating a workplace where you can thrive.

Who We Are

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions.

Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.