Field Service Representative - Remote

Beckman Coulter Diagnostics; Canada; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Remote work option

Bonus program

Medical/dental/vision insurance

Paid time off

Job summary

Beckman Coulter Diagnostics is seeking a Field Service Representative to install, troubleshoot, repair and maintain diagnostic instrumentation across hospital and lab environments in Canada. The role reports to the Canada Central District Manager and covers Southwestern Ontario and nearby regions.

You will travel up to 60% of the time, perform preventive maintenance, and deliver technical training while ensuring outstanding customer service.

Qualifications

• Technical diploma or higher in Biomedical Engineering Technology or Electronics Engineering Technology, with a minimum of 3 years of relatable field service experience.
• Experience using Hematology instrumentation.
• Valid driver’s license and ability to travel up to 60% of the time, including overnight travel; ability to lift up to 50 lbs.

Responsibilities

• Troubleshoot, repair, install, validate and perform preventive maintenance on designated instrumentation.
• Provide exceptional customer service and technical training on diagnostic products and systems.
• Travel across the district and Canada, building strong customer relationships and acting as a trusted partner.

Skills

Troubleshooting

Customer service

Communication

Education

Technical diploma in Biomedical Engineering Technology

Tools

Hematology instrumentation

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Field Service Representative (FSR) for Beckman Coulter Diagnostics is responsible for providing outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand‑alone laboratory environments.

This position reports to the Canada Central District Manager and is part of the Field Service Organization located in Southwestern Ontario and will be supporting a territory around that region including Northern Ontario.

In This Role, You Will Have The Opportunity To

• Independently serve customers by performing troubleshooting, repair, installation, validation, and preventive maintenance on designated instrumentation.
• Complete timely and accurate preventive maintenance, field modifications, instrument repairs, and service documentation. Deliver exceptional customer service to Beckman Coulter clients, including technical training on diagnostic products and systems.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. Travel throughout the district’s territory, and or Canada, experiencing all the various places our instrumentation is utilized.

The Essential Requirements Of The Job Include

• Technical diploma or higher in Biomedical Engineering Technology or Electronics Engineering Technology, or a related field with a minimum of 3-years of relatable experience (field service experience preferred).
• Experience using Hematology
• Hold a valid driver’s license with a clean driving record over the past three years. Must be able to travel up to 60% of the time, including overnight travel within the assigned service district and occasionally to other service districts in Canada. Candidates must be able to lift, lower, and carry up to 50 lbs. unassisted (e.g., tools, replacement parts, consumables). Ability to travel to and from the United States, hold a valid driver’s G license, and meet Beckman Coulter’s safe driver criteria in compliance with the Danaher Company Vehicle Policy and vendor credentialing requirements. This includes, but is not limited to annual background checks, immunizations, and required training.

It would be a plus if you also possess previous experience in

• Servicing any of the following instrumentations: Hematology, Chemistry, Immunochemistry, Automation, urinalysis.
• Experience servicing any of the following IVD instrumentation: chemistry, immunochemistry, hematology, urinalysis, lab automation.

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

This is a 100% remote/home position and frequent local and regional travel expected up to 60 % of the time

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The annual salary range for this role is 70,000-90,000 CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve our most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to access our website, and as applicable participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 1-202-419-7762 or [e-mail] to request accommodation.