Service Technician

Dräger; Northeastern Ontario; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading safety equipment company is seeking a Service Technician in Northeastern Ontario. This hybrid role involves providing on-site technical service for safety products, including gas detection and respiratory equipment. Candidates should have an Associate Degree in Electronics and experience in customer service, as well as a background in electronics or mechanics. Duties include system start-up, training, and ensuring customer satisfaction. The company offers a competitive benefits package and encourages applications from interested candidates.

Benefits

Comprehensive medical, dental, and vision coverage

Paid vacation starting at 18 days

RRSP matching

Tuition reimbursement

Wellness and employee support programs

Corporate gym membership discounts

Qualifications

• Must have a valid driver’s license with a good driving record.
• Willingness to travel 1 to 2 weeks per month.
• Experience with electronic repairs, maintenance, and troubleshooting.

Responsibilities

• Provide technical service for Draeger Safety products.
• Schedule and perform routine certifications and repairs.
• Document service work and manage service database.

Skills

Electronics background

Mechanical aptitude

Customer service experience

Proficient computer skills

Bilingual (French)

Education

Associate Degree or Diploma in Electronics

Tools

MS Office

Job description

• Business Unit: Draeger Safety Canada, Ltd., Job-ID: 976
• Location: Sudbury
• Function: Service
• Work Location: Field Service
• Employment Type: Permanent

Job Responsibilities

At Draeger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. Technology for Life.

The Service Technician provides on-site and in-house technical service for Draeger Safety products including gas detection, respiratory equipment, etc., ensuring prompt and effective solutions to customer equipment problems. This is a hybrid position. Local to Draeger's Sudbury Service Center and also travel 2 weeks per month through out Northern Ontario.

Main Responsibilities

• Provide system start up and commissioning as well as operational training for new installations and instruments; schedule and perform routine periodic manufacturer’s certification; evaluate, diagnose and repair malfunctioning equipment in response to service requests. All in accordance with the Draeger service procedures and policies, and the industry standards.
• Use company supplied laptop to access service orders and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.
• Manage service paperwork and database to ensure records are current to provide customers with appropriate service reports in a timely fashion and to maintain proper equipment history to drive high impact services to Draeger customers.
• Provide technical phone support to customers, Draeger sales personnel, Draeger distributors/partners, and Authorized Service Providers.
• Promote customer satisfaction through proactive, professional communication with the Customer.

Education

Associate Degree or Diploma in Electronics, related discipline or equivalent combination of education & training that provides the required knowledge and skills.

Related Experience

• Electronics background, with a medium-high mechanical aptitude
• Previous work experience with electronics, mechanics, pneumatics, and software; repairs, maintenance, calibration and troubleshooting.
• Willing to travel 1 to 2 weeks per month
• 1-3 years of Customer Service experience preferably in a similar field.
• Computer networking experience is an asset.
• Training or supervisory experience is an asset.

Special Competencies/Certifications

• A valid driver’s license and good driving record are required.
• Valid international travel documents
• Ability to manage multiple tasks with a customer focus and effective communication skills.
• Proficient computer and software skills (MS Office and other).
• Bilingual (French) is an asset.

Working Environment/Conditions

• This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post-employment drug or alcohol screenings, for example, prior to performing work at customer sites.
• Position requires some local travel. Out of province travel might be required, as well as international travel for training purposes.
• Job may require lifting and/or handling objects of up to 50lb, as well as Personal Protective Equipment (PPE).
• Availability outside of normal working hours to provide emergency service.

Benefits

At Draeger, Technology for Life means investing in the wellbeing of our people—both at work and at home. We offer a competitive benefits package designed to support your health, growth, and future, including:

• Comprehensive medical, dental, and vision coverage
• Paid vacation starting at 18 days per calendar year
• RRSP matching to help you plan for the future
• Tuition reimbursement for continued learning
• Wellness and employee support programs
• Life and other insurance options
• Corporate gym membership discounts

Who We Are

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions.

Interested?

Please, apply directly through our career portal.

We look forward to receiving your application.