Service Technician

OSI Maritime Systems; North Vancouver; On-site; CAD 61,000 - 74,000; Full time

Job summary

OSI Maritime Systems seeks a Service Technician to provide critical support for navigational systems. Your role involves installations, diagnostics, and customer service in a collaborative environment. With competitive pay and a focus on innovation, join a team dedicated to excellence in maritime technology.

Benefits

Health and dental benefits

RSP contributions

Competitive vacation policy

Opportunities for professional development

Collaborative culture

Qualifications

• Minimum 2+ years of technical customer service experience.
• Extensive knowledge of electronic and Windows operating systems.
• Familiarity with communication and data transfer standards.

Responsibilities

• Installs and commissions navigation systems at customer sites.
• Diagnoses and repairs hardware and software problems.
• Provides customer support via helpdesk.

Skills

Customer relation

Organizational skills

Communication skills

Problem-solving

Detail oriented

Education

Electronics Diploma of Technology or equivalent

Job description

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This range is provided by OSI Maritime Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$61,000.00/yr - CA$74,000.00/yr

At OSI Maritime Systems, we pride ourselves on delivering world-class navigation and bridge systems. With decades of experience serving military customers, we remain at the forefront of innovation in the maritime industry. Our collaborative and dynamic environment ensures every team member contributes to advancing marine safety and operational excellence. With a global presence, we are proud to have offices in Canada, UK, Taiwan, Australia and Germany.

The Role

The Service Technician provides technical support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites. The incumbent assembles, performs quality testing and diagnostics, installs, services and repairs OSI products and navigational systems for the Company’s clients at worldwide locations.

Due to the nature of our company, all employees must pass specific security criteria. Only candidates who are Canadian citizens, have PR status or have a citizenship from a NATO country, and who satisfy security clearance criteria, will be considered.

Key Responsibilities

• Installs/commissions Navigation Systems products at customer sites inside and outside North America.
• Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
• Assists the Training Manager in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
• Provides customer helpdesk email and telephone support.
• Provides technical guidance and advice to internal staff in resolving technical problems.
• Assists the Production Department with testing of component parts and sub-systems.
• Ensures required records are maintained and properly completed in accordance with the Service procedures.
• Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2008 standards.
• As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in the Company database.
• In conjunction with systems engineering department, may create and/or edit as-built drawings and documentation.
• Ensures tools, equipment, material and any documentation required for each job is in good order.
• Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
• Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

You Bring

• Education: Electronics Diploma of Technology or equivalent.
• Minimum of 2+ years of practical work experience in a technical customer service environment
• Extensive knowledge of Electronic and Windows operating systems
• Working knowledge of system networks and software scripting
• Excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team.
• A working understanding of communication and data transfer standards is essential.
• Previous experience and willingness to train other internal and customer technicians an asset.
• Experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset.
• Experience with navigation products is an asset.

Why work for OSI?

• Collaborative Culture: Work with a talented and supportive team that values innovation and teamwork.
• Diversity, Equity, and Inclusion: OSI is committed to fostering a workplace where everyone feels respected, valued, and empowered to contribute their best.
• Growth Opportunities: We invest in our employees' professional development and career growth with an annual employee driven development program.
• Competitive Benefits: Enjoy health, dental, RSP, vacation and a healthy work-life balance environment!

If you need accommodations during the hiring process, please contact Talent Acquisition.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Customer Service, and Manufacturing

• Industries

  IT Services and IT Consulting, Software Development, and Defense and Space Manufacturing

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