Service Technician

Innovativeautomation; Newmarket; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

RRSP match

Flex-time

Extended healthcare

Dental & Vision

Life Insurance

LTD and EFAP

Healthcare Spending Account

Employee events

Educational assistance

Costo membership reimbursement

Boots allowance

Glasses allowance

Job summary

Innovative Automation Inc. seeks a Service Technician in Newmarket, Ontario to perform service requests for internal and external customers. The Service Technician reports to the Service Coordinator, ensuring timely response and high levels of customer satisfaction.

You’ll provide technical phone support, study blueprints, determine setup requirements, coordinate with internal teams, perform root-cause analysis, and travel globally to support field service activities.

Qualifications

• Diploma in Electrical, Mechanical, Mechatronics Engineering or equivalent.
• 5+ years in automation or automotive manufacturing with mechanical assemblies, PLCs and robotics.
• Knowledge of Lean manufacturing concepts.
• Understanding of electrical and PLC function.
• Strong electrical and/or mechanical assembly knowledge of custom automation.
• Electrical code and CSA knowledge.
• Strong communication and interpersonal skills.
• Ability to travel globally.

Responsibilities

• Process service requests from internal and external customers.
• Provide technical phone support to verify fit, function, and performance of customer systems.
• Collaborate with customers to gather appropriate technical information to determine action plans and deliverables.
• Study blueprints, sketches, drawings, manuals, specifications or samples to determine function and setup requirements.
• Determine root cause analysis and implement corrective procedures.
• Coordinate with internal teams to schedule service requests.
• Analyze service data to identify trends and opportunities for improvement.
• Train the customer on controls, setup procedures, maintenance, and tooling changes.
• Travel as required globally.

Skills

Electrical & Mechanical assembly

PLC controls

Robotics

Lean manufacturing concepts

Education

Diploma in Electrical/Mechanical/Mechatronics Engineering

Tools

Blueprints interpretation

Electrical Codes (CSA)

Job description

About RoboTape:

RoboTape is Innovative Automation Inc.’s first Robotic Taping System designed to handle repetitive and demanding tape applications. At RoboTape, we take pride in having a culture built on pride, respect, community, satisfaction, family, and safety, for all employees. RoboTape (RBT) is a division of Innovative Automation.

At RoboTape, we:

• Encourage a “work hard, play hard” environment
• Support community involvement and team connection through events and fundraisers
• Value safety, family, and well-being alongside performance and quality
• Foster a culture where collaboration, innovation, and continuous improvement are part of everyday work
• Support people to grow both technically and professionally.

What we offer:

• Employer Matched RRSP (Registered Retirement Savings Program)
• Flex-time Policy (flexible start and end times)
• Extended Healthcare, Dental, Vision, Paramedical, Life Insurance, LTD and EFAP Benefits
• Healthcare Spending Account
• Employee Events
• Educational Assistance Programs
• Costo Membership Reimbursement
• Safety Boots and Safety Glasses Allowance

Job Opportunity:

We are looking for a Service Technician to be responsible for performing service requests for all internal and external customers. The Service Technician will report to the Service Coordinator who is the primary point of contact between customers and technical service teams, ensuring timely response & delivery of service requests while maintaining high levels of customer satisfaction.

What you’ll do:

• Process all service requests from internal and external customers as directed by the Service Coordinator.
• Provide technical phone support to verify dimensional fit and alignment, functionality, and performance of customer systems.
• Collaborate with customers to gather the appropriate technical & situational lead up information to determine action plans and deliverables.
• Study blueprints, sketches, drawings, manuals, specifications, or sample parts as detailed in the Project Requirements Form to determine function of the finished machine and set-up requirements.
• Determine root cause analysis and put accurate corrective procedures in place.
• Possess the knowledge as to whom to collaborate with to get internal technical support as needed.
• Coordinate with internal teams to schedule service requests.
• Analyze service requests data to identify trends and opportunities for process & equipment improvement.
• Train the customer on Controls circuit, set-up procedures & maintenance, tooling changes, set-up procedures & maintenance.
• Travel as required globally

What you’ll need:

• Minimum Diploma in Electrical, Mechanical, Mechatronics Engineering or Equivalent Specialized Experience.
• Minimum 5+ Years’ Experience within the Automation or Automotive Manufacturing Field on Mechanical Assemblies, PLC controls, and Robotics.
• Working knowledge of Lean manufacturing concepts
• Working understanding of electrical and PLC function
• Strong Electrical and/ or Mechanical assembly knowledge of custom automation
• Electrical Code and CSA Knowledge
• Electrical and Mechanical Tool KnowledgeExcellent communication and interpersonal skills
• Ability to travel as required Globally

For more information, visit our website at www.innovativeautomation.com.

If you require any accommodation during our recruitment process, please let us know.