Global Robotics Service Technician

Innovative Automation Inc.; Newmarket; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

RRSP Match

Flex-time

Extended Healthcare, Dental, Vision, …

Health Spending Account

Employee Events

Education Support

Costo Membership Reimbursement

Safety Boots and Glasses

Job summary

Innovative Automation Inc. is seeking a Service Technician to manage service requests for customers and support the RoboTape division.

You will work with the Service Coordinator to ensure timely responses and high customer satisfaction, with hands-on electrical and mechanical expertise and global travel as needed. The role requires a Diploma in Electrical/Mechanical/Mechatronics and 5+ years in automation or automotive manufacturing, with strong communication skills and knowledge of PLCs and

Qualifications

• Minimum Diploma in Electrical, Mechanical, Mechatronics Engineering or Equivalent Specialized Experience.
• Minimum 5+ years' experience within the Automation or Automotive Manufacturing Field on Mechanical Assemblies, PLC controls, and Robotics.
• Lean manufacturing concepts knowledge.
• Electrical Code and CSA knowledge.

Responsibilities

• Process service requests from internal and external customers as directed by the Service Coordinator.
• Provide technical phone support to verify dimensional fit and alignment, functionality, and performance of customer systems.
• Collaborate with customers to gather technical information to determine action plans.
• Study blueprints, sketches, drawings, manuals, specifications to determine function and set-up requirements.
• Determine root cause analysis and put corrective procedures in place.
• Coordinate with internal teams to schedule service requests.
• Analyze service data to identify trends and opportunities for improvement.
• Train customers on Controls, setup procedures, and maintenance.
• Travel as required globally.

Skills

Electrical

Mechanical

Robotics

PLC controls

Communication

Travel readiness

Education

Diploma in Electrical/Mechanical/Mechatronics Engineering or equivalent

Tools

Electrical and Mechanical Tools

Job description

Innovative Automation Inc. is seeking a Service Technician to manage service requests for customers and support the RoboTape division.

You will work with the Service Coordinator to ensure timely responses and high customer satisfaction, with hands-on electrical and mechanical expertise and global travel as needed. The role requires a Diploma in Electrical/Mechanical/Mechatronics and 5+ years in automation or automotive manufacturing, with strong communication skills and knowledge of PLCs and