Service Technician

ASSA ABLOY Group; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Truck provided

Cell phone provided

Uniforms supplied

Job summary

A leading provider of door solutions is seeking a Service Technician in Montreal to maintain and troubleshoot automatic and manual doors. The ideal candidate must possess strong electromechanical skills and a valid CCQ 310 card. This role requires excellent customer service skills, physical ability for manual tasks, and the capacity to work independently. Benefits include a truck and cell phone, with salary aligned to CCQ regulations.

Qualifications

• Client-oriented and entrepreneurial approach.
• Ability to work effectively and efficiently with little or no supervision.
• Respect for local traffic laws and good driving record.

Responsibilities

• Perform maintenance and troubleshooting on automatic and manual doors.
• Provide responsive service and handle all customer interactions professionally.
• Maintain the company vehicle and manage inventory.

Skills

Strong electromechanical ability

Cooperative communication skills

Understanding of basic electrical circuits

Physical ability to lift up to 100 pounds

Education

Valid CCQ 310 Glazed Mechanic Board card

Desired AAADM Certification

Job description

We are looking for a service technician to maintain, troubleshoot, and perform preventive maintenance of automatic, manual, and revolver doors while ensuring compliance with national standards.

Key Responsibilities

• Provide polite, professional, and responsive service to customers.
• Perform emergency service, diagnosis, repair, preventive/scheduled maintenance, operating/maintenance instructions, and upgrades on automatic, manual, and revolver doors, covering both company and competitor products.
• Continuously research and identify revenue opportunities related to complementary services such as upgrades, modifications, service contracts, sales of parts, and new equipment.
• Ensure high‑quality work on service repairs, upgrades, and preventive maintenance.
• Follow detailed, complete, and compliant service protocols and procedures.
• View the role from a broad perspective, ensuring day‑to‑day operations contribute to overall performance, customer experience, and company/service initiatives and goals.
• Maintain an appropriate inventory and truck inventory to support the territory and First Time Fix KPIs.
• Maintain the company vehicle in appearance (inside and outside) and adhere to the vehicle maintenance schedule.
• Maintain a clean and neat personal appearance in accordance with the company’s appearance policy and represent the brand professionally.
• Label completed equipment and door assignments with approved company‑logo decals.
• Respond accurately, in detail, and promptly to all administrative responsibilities such as time recording, expense reports, service reports, client file updates, checklist completion, IVR recording, and departure.
• Interface with the customer, end user, and general contractor in a courteous and professional manner at all times.
• Participate in training programs offered and remain AAADM certified.
• Carry out all work safely, preventing accidents for yourself, colleagues, end users, and the general public.
• Wear and maintain personal protective equipment as necessary.
• Assist with all inventories as indicated, maintain vehicle inventory for installation tools and supplies, and keep vehicles clean and organized.
• Communicate effectively with customers regarding site arrival, check‑in, service updates, equipment restoration, and departure—including IVR, paperwork, and special requests.
• Ensure the customer relationship is priority, answering all questions and concerns to customer satisfaction.
• Maintain, repair, overhaul, troubleshoot, modify, build, and test various types of electrical, electronic, and mechanical devices supporting automatic and manual doors.
• Apply technical knowledge of electronics principles to operationalize equipment and solve complex problems.
• Troubleshoot and correct malfunctions using specialized test and diagnostic equipment.
• Perform other assigned tasks as required.

Professional Qualities

Must be client‑oriented and entrepreneurial, approaching the role as a full‑service provider with a focus on the highest degree of customer satisfaction. The individual should possess a broad understanding of his/her role in ensuring the continued success of the business, team, and accounts under direct influence, and conduct service activities professionally, reflecting investment, commitment, responsibility, and ownership of the customer and company.

Knowledge, Skills & Abilities

• Strong electromechanical ability.
• Valid CCQ 310 Glazed Mechanic Board card (if not held, one will be provided for qualifying candidates).
• Desired AAADM Certification.
• Cooperative communication skills, both written and oral, in English.
• Physical ability to lift up to 100 pounds and perform tasks requiring continuous lifting, bending, climbing ladders, kneeling for extended periods, and using power tools.
• Understanding of basic electrical circuits and relay logic.
• Responsible, adaptable, timely, and reliable.
• Ability to work effectively and efficiently with little or no supervision.
• Respect for all local traffic laws and maintenance of a good driving record.

Benefits

We supply truck, cell, uniforms and more. Salary and benefits are aligned with the CCQ 310 regulations.