Service Technician

GetHired, Inc.; Fort McMurray; On-site; CAD 70,000 - 110,000; Full time

Job summary

Ketek is seeking a Service Technician to travel to client sites, perform installation, maintenance, and troubleshooting of Ketek equipment, and provide guidance on proper usage. The role includes both field and shop work with safety-focused procedures.

The position requires oilfield or construction experience, a valid driver's licence, and the ability to work independently or with a team in varying weather and schedules. Strong communication and safety awareness are essential.

Qualifications

• Oilfield and/or construction experience required.
• Valid Class 5 Driver's Licence with clean abstract.
• High School diploma or GED; journeyman ticket preferred.

Responsibilities

• Field Service: travel to client locations, install, troubleshoot, and demobilize equipment and instruct clients on proper use.
• Shop Operations: clean, disassemble, inspect equipment, and complete daily paperwork with hazard assessments.
• Maintain equipment and tools, follow safety guidelines, and communicate with supervision to prioritize tasks.
• Establish client relationships through clear and accurate communication; work solo or in a team.

Skills

Teamwork

Verbal communication

Listening skills

Ability to adapt to changing schedules

Organizational planning

Hand/eye coordination

Manual dexterity

Self-motivation

Safety awareness

Education

High School diploma or GED

Journeyman trade ticket

Tools

Saws & grinders

Hand tools

Overhead crane

AWP experience

Job description

POSITION BACKGROUND:

TheService Technician is integral to Ketek’s operations and is essential inassuring client retention through the provision of hands-on customer service. TheService Technician's responsibilities include traveling to customers'locations, remotely accessing equipment, and performing routine maintenance.

CORE DUTIES:

Field Service

• Take instruction from Project Manager and/or Service Coordinator to ensure tasks are completed in a safe manner
• Transport Ketek equipment in a safe manner,ensuring all Journey Management requirements are followed
• Comply with all provincial transportationrequirements
• Install, troubleshoot, and demobilize Ketekequipment for the benefit of the client and providing instructions on theproper usage of the item
• Perform routine maintenance on Ketek equipment
• Use, clean, and maintain the different toolsrequired at the worksite
• Perform routine onsite housekeeping duties
• Establish and promote excellent Clientrelationships through clear and accurate communication

Shop Operations

• Receive,understand and execute instructions from Shop Foreman and senior employees
• Cleanequipment and tools
• Disassembleequipment, if needed, to thoroughly clean
• Identifyfaulty/damaged equipment and/or defective materials and inform supervisor ofproblem
• Determine the correct type of tools/equipment to be used for a specific task
• Utilizechecklists, inspections, work procedures and safety guidelines to complete tasks
• Completeassigned tasks in a safe, efficient and timely manner
• Performroutine housekeeping duties in the shop
• Completeall required paperwork on a daily basis, including hazard assessment and DailyJob Control Sheet

QUALIFICATIONS AND SKILLS:

Required

• Minimum3 years oilfield and/or construction experience
• ValidClass 5 Driver's Licence with clean driver's abstract
• HighSchool diploma or GED
• Ableto demonstrate good hand/eye coordination and manual dexterity
• Familiarand comfortable with various saws, grinders and other hand tools
• Ableto operate required equipment in a safe and responsible manner
• Abilityto handle changing schedules and priorities, with high level prioritizationskills
• Strongwork ethic and organizational planning skills with attention to detail
• Abilityto work independently or as part of a team
• Effectiveverbal and listening communication skills

Preferred

• Journeymantrade ticket
• Loader experience
• FallProtection experience
• AWPexperience
• OverheadCrane experience

This position is defined asSafety Sensitive: Drug,Alcohol, Back and Audio tests are required prior to commencing employment.

WORKING CONDITIONS:

Physical Demands

• Regularlyrequired to stand/sit, talk/hear, stoop, climb, lift, balance, kneel and use ofhands/fingers to operate tools, machinery and materials
• Moderateto heavy lifting (up to 50lbs) may be required
• Useof mechanical aids: overhead crane, forklift, pallet jack, and dolly may berequired
• Regularexposure to loud noises and metal particulates - hearing and respiratoryprotection is provided when needed
• Potentialexposure to acetylene gas, fumes, oil, and paint residue
• Exposureto sharp edges, pinch points, trip and slip hazards, and blind spots
• May be required to work in high, precariousplaces that are near moving parts and/or electrical works or in confined spaces

Work Environment

• Field environment (85%) and shop environment(15%)
• Requiredto work weekends and outside of regular office hours
• Requiredto work outside in all different weather conditions including extreme cold andheat