Service Technician

Gordon Food Service; Calgary; In loco; CAD 31.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Prescription drug benefits

EFAP

Full flex benefits program

RRSP matching

Profit sharing

Company van

Advancement opportunities

Descrizione del lavoro

Gordon Food Service is seeking a field-service professional based in the Calgary region to install and maintain beverage dispensing equipment, support sales growth, and provide technical customer support. The role involves 40-hour work weeks with potential for flexible scheduling and travel within the Calgary market.

Responsibilities include 24/7 emergency response, coordinating installs, training, and inventory management, while adhering to safety codes and company standards.

Competenze

• High School / Equivalent required.

Mansioni

• Maintain and install equipment; perform scheduled maintenance and repairs.
• Provide 24/7 emergency services and project follow-up.
• Penetrate existing accounts to grow sales and optimize territory schedule.
• Provide technical support to Product Specialists and CDS.
• Log field activities in Metrx/Mobile software and complete admin paperwork.
• Plan daily schedules to meet productivity, expense-reduction, and sales goals.

Formazione

High school diploma or equivalent

Descrizione del lavoro

Position Description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... InnoServ provides installation, preventative maintenance, servicing and measures performance of chemical and beverage dispensing equipment for a variety of customers including national accounts, healthcare, college and university, hospitality, and large independent food service operators. Provides Gordon Food Service (GFS) customers with timely, proper maintenance on equipment within the market area and effectively manages parts and equipment expenses. Penetrates sales of existing accounts and maintains existing chemical and beverage dispensed business and supports sales in assigned territory.

Duties and Responsibilities

• Maintenance & Installation: Coordinate and perform scheduled installs, preventative maintenance, and equipment repairs using manuals, schematics, and standard tools.
• Emergency Response: Provide 24/7 emergency services and efficient project follow-up.
• Territory & Sales Growth: Penetrate existing accounts to increase sales and maintain an optimized territory schedule.
• Cross-Functional Support: Provide technical and equipment support to Product Specialists and Customer Development Specialists (CDS).
• Communication & Rapport: Build professional relationships with internal and external customers, and report field opportunities to the Regional Manager.
• Documentation: Log all field activities in Metrx/Mobile software and complete administrative paperwork in a timely manner.
• Goal & Time Management: Plan daily schedules effectively to meet productivity, expense-reduction, and sales goals.
• Training & Inventory: Conduct in-service sessions on equipment operation and perform regular inventory cycle counts on parts.
• Professional Development: Attend meetings, track industry trends, and maintain peer relationships to share field insights.
• Company Culture: Align all actions with organizational mission and cornerstone values.
• Performs other duties as assigned.

Location

The successful candidate must be based in the Calgary region.

Work Schedule

Monday to Friday, 40-48 hours per week, with flexibility to provide exceptional customer service.

What We Offer

• The hourly wage range for this position is $22.46 - $33.70
• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• FULL flex benefits program
• Company matching RRSP
• Family culture
• Advancement opportunities
• Profit Sharing
• 128 year, family owned and operated company history
• Take home
• Company Van (Includes all expenses associated)

Experience & Competencies

• High School / Equivalent required
• Valid State Driver’s License required
• Two years previous sales and equipment repair experience or an equivalent combination of education, training, and experience required
• Mechanical Aptitude - displays strong mechanical aptitude; adheres to all electrical, plumbing, health and sanitation codes; adheres to safety protocols.
• Knowledge of products, equipment, and tools needed to complete the tasks required of this job (install/maintain/fix).
• Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams
• Sales & Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques.
• Customer Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; ability to display professional quality work and service.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Problem Solving — Identifying moderate problems and reviewing related information to develop and evaluate options and implement solutions. Refers to supervisor, manuals, policies and practices for guidance.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Communication — Ability to convey and receive information effectively through speaking, writing, and listening.
• Coordination — Adjusting actions in relation to others' actions; able to prioritize and order work based on need or importance
• Physical Abilities and attributes — ability to perform physical aspects of the job, including heavy lifting of machines. Must have a professional appearance and proper hygiene.
• Human Relations — Must be a team player, goal oriented, self-motivated, with a positive attitude and strong work ethic.
• Achieving desired outcomes of projects on time and within budget

Equal Opportunity Statement

Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words "Accommodation Request" in your subject line.

Company Overview

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.

Other

We thank all applicants for their interest, however only those selected for the next stage will be contacted.