Service Technician- InnoServ

Intercity Packers Ltd.; Regina; On-site; CAD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, prescription drug

EFAP benefits

RRSP matching

Profit sharing

Company van

Take-home company vehicle

Family culture

Advancement opportunities

Job summary

Gordon Food Service is hiring a Service Technician based in Regina to install, service and repair coffee machines, beverage dispensers and related equipment. You will support national accounts, healthcare, education and hospitality while upholding performance standards.

The role emphasizes strong customer service, sales penetration in existing accounts, and timely reporting. A valid driver’s license and proven mechanical skills are required.

Qualifications

• Two years in sales and equipment repair or an equivalent background.
• Mechanical aptitude with ability to read manuals, schematics, wiring diagrams.
• Excellent customer service and communication skills required.

Responsibilities

• Coordinate and perform scheduled installs and preventative maintenance.
• Provide 24/7 emergency services and timely follow-up.
• Penetrate existing accounts to grow territory and maintain schedules.
• Offer technical support to product specialists and CDS.
• Log field activities in mobile software and complete paperwork.

Skills

Sales experience

Mechanical aptitude

Customer service

Communication

Problem solving

Critical thinking

Judgment & decision making

Active listening

Education

High School / Equivalent

Tools

Metrx/Mobile

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Description

Provides Gordon Food Service (GFS) customers with timely, proper maintenance on equipment within the market area and effectively manages parts and equipment expenses. Penetrates sales of existing accounts and maintains existing chemical and beverage dispensed business and supports sales in assigned territory. As a Service Technician you will be the trusted expert that provides installation, preventative maintenance and servicing of coffee machines, juice machines, dishwashers, and chemical dispensing machines for a variety of customers including national accounts, healthcare, college and university, hospitality and large independent food service operators all while upholding the Standards of Performance.

Location

The successful candidate should be based out of Regina.

Work Schedule

Monday to Friday, 40-48 hours per week, with flexibility to provide exceptional customer service

What We Offer

The hourly wage range for this position is $22.46 - $33.70

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• FULL flex benefits program
• Company matching RRSP
• Family culture
• Advancement opportunities
• Profit Sharing
• 128 year, family owned and operated company history
• Take home Company Van (Includes all expenses associated)

Duties and Responsibilities

• Maintenance & Installation: Coordinate and perform scheduled installs, preventative maintenance, and equipment repairs using manuals, schematics, and standard tools.
• Emergency Response: Provide 24/7 emergency services and efficient project follow-up.
• Territory & Sales Growth: Penetrate existing accounts to increase sales and maintain an optimized territory schedule.
• Cross-Functional Support: Provide technical and equipment support to Product Specialists and Customer Development Specialists (CDS).
• Communication & Rapport: Build professional relationships with internal and external customers, and report field opportunities to the Regional Manager.
• Documentation: Log all field activities in Metrx/Mobile software and complete administrative paperwork in a timely manner.
• Goal & Time Management: Plan daily schedules effectively to meet productivity, expense-reduction, and sales goals.
• Training & Inventory: Conduct in-service sessions on equipment operation and perform regular inventory cycle counts on parts.
• Professional Development: Attend meetings, track industry trends, and maintain peer relationships to share field insights.
• Company Culture: Align all actions with organizational mission and cornerstone values.
• Performs other duties as assigned.

Experience & Competencies

• High School / Equivalent required
• Valid State Driver’s License required
• Two years previous sales and equipment repair experience or an equivalent combination of education, training, and experience required
• Mechanical Aptitude - displays strong mechanical aptitude; adheres to all electrical, plumbing, health and sanitation codes; adheres to safety protocols.
• Knowledge of products, equipment, and tools needed to complete the tasks required of this job (install/maintain/fix).
• Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams
• Sales & Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques.
• Customer Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; ability to display professional quality work and service.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Problem Solving — Identifying moderate problems and reviewing related information to develop and evaluate options and implement solutions. Refers to supervisor, manuals, policies and practices for guidance.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Communication — Ability to convey and receive information effectively through speaking, writing, and listening.
• Coordination — Adjusting actions in relation to others' actions; able to prioritize and order work based on need or importance
• Physical Abilities and attributes — ability to perform physical aspects of the job, including heavy lifting of machines. Must have a professional appearance and proper hygiene.
• Human Relations — Must be a team player, goal oriented, self-motivated, with a positive attitude and strong work ethic. Achieving desired outcomes of projects on time and within budget.

Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.