Service Technician

RHI Magnesita GmbH; Brantford; On-site; CAD 50,000 - 65,000; Full time

Job summary

RHI Magnesita is seeking a Service Technician to provide hands-on refractory installation support, maintenance, inspections, and field service solutions at customer sites in Hamilton, Ontario. This full-time, on-site role emphasizes safety, accuracy, and customer service while supporting plant operations in demanding industrial environments.

The ideal candidate will have 5+ years in industrial field service or refractories, be able to travel up to 50%, read blueprints, operate forklifts and PPE,

Qualifications

• High school diploma or equivalent required.
• 5+ years of experience in industrial field service or refractories.
• Willingness to travel up to 50% (Canada and US).
• Experience with refractory installation, bricklaying, welding, forming, or gunning is an asset.
• Ability to read and interpret blueprints and technical drawings.
• Valid driver's license.
• Fluency in English; French is an asset.
• Safety certifications and knowledge of health and safety regulations are assets.
• Proficient with Microsoft Office and electronic reporting systems.

Responsibilities

• Practice Safety Skills Daily.
• Manage refractory products including inventory, installation and monitoring performance.
• Support refractory installation, maintenance, inspection, and repair activities at customer locations.
• Interpret technical drawings, specifications, and layouts to ensure accurate installation and maintenance activities.
• Conduct product audits and investigations when required.
• Utilize precision measuring equipment, scanners, thermal imaging cameras, and related diagnostic tools.
• Perform preventative maintenance and repairs on equipment and tools.
• Maintain accurate documentation, expense reports, and project records while representing RHI Magnesita professionally.

Skills

Safety skills

Field service

Mechanical aptitude

Reading blueprints

Customer service

Lifting/physical endurance

Education

High school diploma or equivalent

Tools

Forklifts

Aerial work platforms

Microsoft Office

Electronic reporting systems

Job description

About Opportunity

As a Service Technician, you'll play a critical role supporting customers by providing hands-on technical expertise, refractory installation support, equipment maintenance, inspections, and field service solutions. This highly visible role offers the opportunity to work with a variety of industrial customers while supporting critical plant operations and refractory projects.

Fully On-Site

On-site | Hamilton, Ontario | Full-Time

$50,000 – 65,000 CAD

What You'll Do

• Practice Safety Skills Daily.
• Manage refractory products including inventory, installation and monitoring performance.
• Support refractory installation, maintenance, inspection, and repair activities at customer locations.
• Interpret technical drawings, specifications, and layouts to ensure accurate installation and maintenance activities.
• Conduct product audits and investigations when required.
• Utilize precision measuring equipment, scanners, thermal imaging cameras, and related diagnostic tools.
• Perform preventative maintenance and repairs on equipment and tools.
• Maintain accurate documentation, expense reports, and project records while representing RHI Magnesita professionally.

What You Bring

• High school diploma or equivalent required.
• 5+ years of experience in industrial field service, refractories, steel, or non-ferrous metals environments.
• Ability to travel up to 50% of the time, including travel within Canada and to the United States for business purposes.
• Experience with refractory installation, bricklaying, welding, forming, pouring, shotcrete, or gunning applications is considered an asset.
• Ability to read and interpret blueprints, technical drawings, and specifications.
• Experience operating forklifts, aerial work platforms, and other industrial equipment.
• Strong mechanical aptitude and troubleshooting skills.
• Valid driver's licence required.
• Fluency in English with strong verbal and written communication skills. French language skills are an asset.
• Working knowledge of applicable health and safety regulations; relevant safety certifications are considered an asset.
• Proficiency with Microsoft Office applications and electronic reporting systems is preferred.
• Customer-focused approach with the ability to build and maintain strong professional relationships.
• Ability to work flexible schedules and perform physically demanding work in industrial environments.
• Ability to lift up to 50 lbs. (23 kg), climb ladders, work at heights, and perform tasks in confined spaces.
• Professional demeanor with a commitment to safety, quality, and customer service excellence.

About RHI Magnesita

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.

Our Canadian team helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures.

With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.

Come get fired up with our North American team!

Equal Opportunity Employer

RHI Magnesita is committed to creating an inclusive workplace and is proud to be an Equal Opportunity Employer.