Service Supervisor - SFI Red Deer

Stream-Flo Industries; Red Deer; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing

Comprehensive benefits

Job summary

Stream-Flo Industries is seeking a seasoned Service Department Manager to coordinate daily shop and field service activities, enforce HSE programs, and train technicians on-site and in the shop. You will drive scheduling, compliance, and performance improvements across the service team.

Ideal candidates bring 8–10 years in wellhead services, strong leadership, and proven troubleshooting and customer-service skills, plus a valid Class 3 license.

Qualifications

• Minimum 8–10 years of comprehensive knowledge of wellhead products and service industry.
• Previous management or supervisory experience is an asset.
• Service Technician Level 3 qualifications and training requirements or industry equivalent.
• Comprehensive knowledge of all wellhead products and the service industry.
• Strong troubleshooting and conflict resolution skills.
• Strong leadership, interpersonal and customer service skills.
• Class 3 Drivers License, ability to produce a current driver's abstract.

Responsibilities

• Coordinate daily activities of the shop and field service requirements.
• Enforce Health and Safety programs and company policies.
• Train Service Technicians through hands-on work in shop and at customer locations.
• Communicate deficiencies to Technicians and retrain as required to maintain compliance.
• Handle and control daily work scheduling and time off requests of Service Technicians.
• Organize and conduct monthly reviews and meetings for the Service Department.

Skills

Leadership

People management

Troubleshooting

Communication

Safety compliance

Education

Bachelor's or higher in engineering or related field

Tools

Wellhead equipment knowledge

Maintenance tooling

Job description

• Co-ordinate daily activities of the shop and field service requirements.
• Enforce current company policies, expectations and Health and Safety programs.
• Train all Service Technicians through hands on work in the shop and customer locations.
• Communicate deficiencies to Service Technicians and retrain as required to maintain compliance.
• Assist with competency evaluations of service, in conjunction with the Manager and Training Department.
• Handle and control daily work scheduling and time off requests of Service Technicians.
• Organize and conduct monthly review and meetings for the Service Department.
• Execute Hours of Service (HOS), review all inspections, log books and FLRA’s of Service Technicians.
• Assure all company equipment and property is maintained to company expectations.
• Responsible for booking and scheduling of service fleet units and employee certifications.
• Perform service tool inventories and service truck inventories when required.
• Performs training assessments in house and in field for Service Technicians.
• Capable of setting up and running all services on location, from set up to teardown.
• Ability to come up with innovative solutions and strategies to ensure all the day to day services have been controlled.
• Review and sign off on all field service reports (FSR’s).
• Make recommendations to reduce costs and improve efficiencies of the services.
• Lead and work alongside the team members and evaluate their performance in the field.
• Supervise and motivate field staff to provide and deliver excellent services.
• Address all client issues in a timely manner and ensure issues have been resolved.
• Provide technical assistance for bid packaging and presentation.
• Completion of all HSE requirements and drive all HSE initiatives in the field and shop, along with maintaining 100% compliance on DATS.
• On call responsibilities.
• Perform other various duties as assigned by Manager.

Key Position Functions Include

• Co-ordinate daily activities of the shop and field service requirements.
• Enforce current company policies, expectations and Health and Safety programs.
• Train all Service Technicians through hands on work in the shop and customer locations.
• Communicate deficiencies to Service Technicians and retrain as required to maintain compliance.
• Assist with competency evaluations of service, in conjunction with the Manager and Training Department.
• Handle and control daily work scheduling and time off requests of Service Technicians.
• Organize and conduct monthly review and meetings for the Service Department.
• Execute Hours of Service (HOS), review all inspections, log books and FLRA’s of Service Technicians.
• Assure all company equipment and property is maintained to company expectations.
• Responsible for booking and scheduling of service fleet units and employee certifications.
• Perform service tool inventories and service truck inventories when required.
• Performs training assessments in house and in field for Service Technicians.
• Capable of setting up and running all services on location, from set up to teardown.
• Ability to come up with innovative solutions and strategies to ensure all the day to day services have been controlled.
• Review and sign off on all field service reports (FSR’s).
• Make recommendations to reduce costs and improve efficiencies of the services.
• Lead and work alongside the team members and evaluate their performance in the field.
• Supervise and motivate field staff to provide and deliver excellent services.
• Address all client issues in a timely manner and ensure issues have been resolved.
• Provide technical assistance for bid packaging and presentation.
• Completion of all HSE requirements and drive all HSE initiatives in the field and shop, along with maintaining 100% compliance on DATS.
• On call responsibilities.
• Perform other various duties as assigned by Manager.

Preferred Candidates Will Possess a Combination Of The Following

• Minimum 8 - 10 years of comprehensive knowledge of wellhead products and service industry.
• Previous management or supervisory experience is an asset.
• Service Technician Level 3 qualifications and training requirements or industry equivalent.
• Comprehensive knowledge of all wellhead products and the service industry.
• Strong troubleshooting and conflict resolution skills
• Strong leadership, interpersonal and customer service skills.
• Excellent written and oral communication skills.
• Class 3 Drivers License, ability to produce a current driver's abstract.

In order to meet customer site access safety requirements, applicants must participate in an alcohol and drug test and show compliance with Stream-Flo’s Alcohol and Drug Policy before being considered eligible for hire.

Stream-Flo offers a competitive salary, profit sharing and a comprehensive benefit program to prospective employees, as well as the opportunity to work in an entrepreneurial environment, characterized by continued growth and strong business results.