Service Supervisor - Kindersley

Stream-Flo Industries; Kindersley; On-site; CAD 80,000 - 110,000; Full time

Job summary

Stream-Flo Industries Ltd. in Kindersley, SK, is seeking a Service Supervisor to coordinate daily shop and field service activities and uphold Health and Safety programs.

You will train Service Technicians, manage scheduling and on-call coverage, address client issues promptly, and lead the service team to deliver top quality, compliant service in the field and shop. Preference given to candidates with 8–10 years of wellhead service experience, supervisory background, and a Class 1 or 3 driving

Qualifications

• 8–10 years of knowledge of wellhead products and service industry.
• Service Technician Level 3 qualifications or equivalent.
• Class 1 or 3 driving license with current abstract.
• Strong leadership, interpersonal and customer service skills.
• Excellent written and oral communication abilities.

Responsibilities

• Coordinate daily activities of the shop and field service requirements.
• Enforce company policies, Health and Safety programs.
• Train Service Technicians in shop and at customer locations.
• Manage scheduling and time off for Service Technicians.
• Lead and evaluate team performance in the field.
• Address client issues and ensure timely resolution.
• Support HSE initiatives and maintain 100% compliance.
• On-call responsibilities and other duties as assigned.

Skills

Leadership

Customer service

Communication

Troubleshooting

Conflict resolution

Interpersonal skills

Education

Service Technician Level 3 qualifications

Job description

We are looking for local Kindersley and area residents to join our team! We are currently looking for a Service Supervisor.

Key Position Functions Include

• Co-ordinate daily activities of the shop and field service requirements.
• Enforce current company policies, expectations and Health and Safety programs.
• Train all Service Technicians through hands on work in the shop and customer locations.
• Communicate deficiencies to Service Technicians and retrain as required to maintain compliance.
• Assist with competency evaluations of service, in conjunction with the Manager and Training Department.
• Handle and control daily work scheduling and time off requests of Service Technicians.
• Organize and conduct monthly review and meetings for the Service Department.
• Execute Hours of Service (HOS), review all inspections, log books and FLRA’s of Service Technicians.
• Assure all company equipment and property is maintained to company expectations.
• Responsible for booking and scheduling of service fleet units and employee certifications.
• Perform service tool inventories and service truck inventories when required.
• Performs training assessments in house and in field for Service Technicians.
• Lead and work alongside the team members and evaluate their performance in the field.
• Supervise and motivate field staff to provide and deliver excellent services.
• Address all client issues in a timely manner and ensure issues have been resolved.
• Provide technical assistance for bid packaging and presentation.
• Completion of all HSE requirements and drive all HSE initiatives in the field and shop, along with maintaining 100% compliance on DATS.
• On call responsibilities.
• Perform other various duties as assigned by the Branch Manager.

Preferred Candidates Will Possess a Combination Of The Following

• Minimum 8 - 10 years of comprehensive knowledge of wellhead products and service industry.
• Previous management or supervisory experience is an asset.
• Service Technician Level 3 qualifications and training requirements or industry equivalent.
• Comprehensive knowledge of all wellhead products and the service industry.
• Strong troubleshooting and conflict resolution skills
• Strong leadership, interpersonal and customer service skills.
• Excellent written and oral communication skills.
• Class 1 or 3 Drivers License, ability to produce a current driver’s abstract.

In order to meet customer site access safety requirements, applicants must participate in an alcohol and drug test and show compliance with Stream-Flo’s Alcohol and Drug Policy before being considered eligible for hire.

Stream-Flo Industries Ltd. is a privately owned and operated Canadian manufacturer of wellhead, production gate valve and check valve equipment. Since our inception in 1962, we have become a recognized leader for our superior technology, innovative designs and top quality products.

Go to www.streamflo.com for more job opportunities at our other Branch locations!

We thank all applicants for their interest. However only those candidates identified for further consideration will be contacted.