Service Supervisor - Kindersley

Stream-Flo Industries Ltd.; Kindersley; On-site; CAD 90,000 - 120,000; Full time

Job summary

Stream-Flo Industries Ltd. is seeking a Service Supervisor to lead daily shop and field service activities in Kindersley and surrounding area. You will enforce policies, deliver training to Service Technicians, and ensure 100% HSE compliance while maintaining equipment readiness.

The role requires strong leadership, extensive wellhead product knowledge, and a proven track record in field service management. Local candidates with Class 1 or 3 licenses are preferred.

Qualifications

• Minimum 8–10 years of comprehensive knowledge of wellhead products and service industry.
• Service Technician Level 3 qualifications and training requirements or industry equivalent.
• Strong troubleshooting and conflict resolution skills.
• Excellent written and oral communication skills.

Responsibilities

• Coordinate daily activities of the shop and field service requirements.
• Enforce current policies, expectations and Health and Safety programs.
• Train all Service Technicians through hands-on work in shop and customer locations.
• Communicate deficiencies to Service Technicians and retrain as required to maintain compliance.
• Assist with competency evaluations of service in conjunction with Manager and Training Department.
• Handle and control daily work scheduling and time off requests of Service Technicians.
• Organize and conduct monthly reviews and meetings for the Service Department.
• Execute Hours of Service, review inspections, log books and FLRAs of Service Technicians.
• Ensure all company equipment and property is maintained to company expectations.
• Book and schedule service fleet units and employee certifications.

Skills

Leadership

Customer service

Communication skills

Training and development

Job description

We are looking for local Kindersley and area residents to join our team! We are currently looking for a Service Supervisor.

Key position functions include:

• Co-ordinate daily activities of the shop and field service requirements.
• Enforce current company policies, expectations and Health and Safety programs.
• Train all Service Technicians through hands on work in the shop and customer locations.
• Communicate deficiencies to Service Technicians and retrain as required to maintain compliance.
• Assist with competency evaluations of service, in conjunction with the Manager and Training Department.
• Handle and control daily work scheduling and time off requests of Service Technicians.
• Organize and conduct monthly review and meetings for the Service Department.
• Execute Hours of Service (HOS), review all inspections, log books and FLRA’s of Service Technicians.
• Assure all company equipment and property is maintained to company expectations.
• Responsible for booking and scheduling of service fleet units and employee certifications.
• Perform service tool inventories and service truck inventories when required.
• Performs training assessments in house and in field for Service Technicians.
• Lead and work alongside the team members and evaluate their performance in the field.
• Supervise and motivate field staff to provide and deliver excellent services.
• Address all client issues in a timely manner and ensure issues have been resolved.
• Provide technical assistance for bid packaging and presentation.
• Completion of all HSE requirements and drive all HSE initiatives in the field and shop, along with maintaining 100% compliance on DATS.
• On call responsibilities.
• Perform other various duties as assigned by the Branch Manager.

Preferred candidates will possess a combination of the following:

• Minimum 8 - 10 years of comprehensive knowledge of wellhead products and service industry.
• Previous management or supervisory experience is an asset.
• Service Technician Level 3 qualifications and training requirements or industry equivalent.
• Comprehensive knowledge of all wellhead products and the service industry.
• Strong troubleshooting and conflict resolution skills
• Strong leadership, interpersonal and customer service skills.
• Excellent written and oral communication skills.
• Class 1 or 3 Drivers License, ability to produce a current driver's abstract.

In order to meet customer site access safety requirements, applicants must participate in an alcohol and drug test and show compliance with Stream-Flo’s Alcohol and Drug Policy before being considered eligible for hire.

Stream-Flo Industries Ltd. is a privately owned and operated Canadian manufacturer of wellhead, production gate valve and check valve equipment. Since our inception in 1962, we have become a recognized leader for our superior technology, innovative designs and top quality products.