Service Supervisor

Cintas Canada; Newmarket; On-site; CAD 70,150 - 89,700; Full time

Benefits offered by this job

Extended health care coverage

Registered Retirement Savings Plan (RRSP)

Paid Vacation and Holidays

Skills Development Opportunities

Job summary

Cintas Canada is seeking a Service Supervisor for their Newmarket location. The role involves supervising a service team to ensure high-quality customer service, training personnel, and managing operations efficiently.

Key responsibilities include customer relationship management, coordinating the pick-up and delivery of products, and maintaining compliance with service standards. The position offers competitive pay and comprehensive benefits, including health care coverage and retirement plans.

Qualifications

• Must meet provincial requirements for driving a regulated vehicle over 10,000 lbs.
• Valid, full, unrestricted driver’s license required.

Responsibilities

• Supervise the customer-facing service team on route and in-house.
• Hire, train, develop, and evaluate the team.
• Ensure excellent customer relationships and compliance.

Skills

Customer service experience

Sales experience

Training experience

Education

High School Diploma/GED

Bachelor’s degree

Job description

Job Description

Cintas is seeking a Service Supervisor to work directly with our customer‑facing service team both on route and in‑house. The role includes supervising the service team who provides customer service, sales, and the pick‑up and delivery of products to our customers. Responsibilities also cover hiring, training, developing, and evaluating the team to ensure the highest level of customer service and product quality. The supervisor will drive a company‑owned vehicle to and from customer sites and assist the team with lifting, carrying, and walking in and out of customer accounts. Key service department areas overseen include maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure, and ensuring driver compliance. This is a middle‑management position with direct supervisory and leadership accountability.

Skills and Qualifications

• High School Diploma/GED; Bachelor’s degree preferred

Requirements

Qualified candidates must meet all provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. Prior to the first day of employment the following must be in place:

• A valid, full, unrestricted driver’s license

Preferred

• Experience working in a sales related role
• Customer service experience, preferably in an industrial or service industry
• Training or instructor experience

Benefits

Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee‑partners.

• Competitive Pay
• Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Vacation and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation

A reasonable estimate of base salary for this role ranges between $70,150 and $89,700 per year and is eligible for an annual target bonus. The bonus is based on individual performance, location, division, and/or company. The range considers factors such as skill sets, experience, training, and business needs.

Equal Opportunity Employment

In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.