Truck & Bus Service Advisor

PowerToFly; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

Cummins Inc. in Mississauga is seeking a Truck & Bus Service Administrator to serve as the primary customer contact in our distribution operation.

You will manage work orders, prepare quotes, and coordinate with technicians to schedule repairs, ensuring timely completion while maintaining service documentation. The role requires experience in service environments, strong communication, and the ability to translate technical repairs for customers.

Qualifications

• Technical trade school or equivalent experience required.
• Experience in truck, fleet, diesel or industrial service environments preferred.
• Ability to explain repairs and charges to customers.
• Experience with service management software is a plus.

Responsibilities

• Serve as primary customer contact to provide updates.
• Open and manage work orders, prepare quotes and repair plans.
• Coordinate with technicians and customers to schedule repairs.
• Review concerns, explain repairs and warranty questions.
• Maintain accurate records in service management systems.
• Support operations by monitoring workflow and customer satisfaction.

Skills

Service Advisor

Service Writer

Customer service

Communication skills

Education

Technical trade school

Tools

Service management software

Warranty processes

Job description

Job Summary:

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Truck & Bus Service Administrator to join our Distribution business in (Mississauga, ON).

This job is NOT unionized

100% Onsite

Will make an impact in the following ways:

• Serve as the primary point of contact for customers, providing updates and building strong customer relationships.
• Open and manage work orders, prepare quotes, repair plans, and service documentation.
• Coordinate with Service Supervisors, Team Leads, technicians, and customers to schedule repairs and ensure timely completion.
• Review customer concerns, explain repairs and charges, and assist with warranty-related questions.
• Maintain accurate customer, equipment, and service records using service management systems.
• Support service operations by monitoring workflow, customer satisfaction, and productivity goals.

In order to be successful in this role you will need the following:

• Previous experience as a Service Advisor, Service Writer, Service Coordinator, or similar customer-facing service role.
• Experience supporting truck, fleet, heavy equipment, diesel, or industrial service environments is preferred.
• Strong understanding of repair processes with the ability to communicate technical information to customers.
• Experience preparing estimates, managing repair orders, coordinating with technicians, and providing customer updates.
• Strong organizational, communication, and multitasking skills in a fast-paced service environment.
• Experience with service management software, warranty processes, and repair documentation is an asset.
• Previous experience as a Service Advisor, Service Writer, or in a similar customer-facing role within a dealership, OEM, or independent repair facility supporting commercial trucks, buses, or other vocational vehicles is considered a strong asset.
• Solid understanding of truck and/or bus maintenance and repair processes, with the ability to communicate technical information and repair recommendations clearly and professionally to customers.
• Experience preparing estimates, opening and managing repair orders, coordinating with technicians, and providing timely updates throughout the repair process.
• Excellent organizational, communication, and multitasking skills, with the ability to prioritize competing demands in a fast-paced service environment.
• A customer-first mindset with a genuine interest in delivering an exceptional service experience while building strong, long-term relationships with commercial fleet customers.
• Proficiency with computer systems and service management software, along with the ability to quickly learn new applications and processes.
• Experience working with diesel engines, Cummins products, or warranty administration is considered an asset, but not required.
• This position follows a 4x10 work schedule , with shifts from 7:00 a.m. to 5:30 p.m., Monday through Friday . Employees work four days each week, with one scheduled weekday off on a rotating basis.

Education, Licenses, Certifications:

Technical trade school/ vocational diploma or certification or equivalent experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant and/or in-depth knowledge obtained through specialized training.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check. Apprenticeship documentation and certification will be required prior to hire.

Job

Human Resources

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Office

ReqID

2433737

Relocation Package

Yes

Business Justification

Backfill

100% On-Site

No