Service Planner for Heavy Equipment & Rebuilds

Finning; Red Deer; On-site; CAD 70,000 - 90,000; Full time

Job summary

Finning in Red Deer, AB is seeking a Service Planner to coordinate repair and rebuild projects for heavy equipment. You will serve as the main customer contact, develop work scopes, prepare estimates, and coordinate internal resources to ensure on-time, safe delivery.

The role emphasizes strong mechanical background, customer-facing responsibilities, and collaboration with technical teams to provide exceptional service. Monday–Friday, full-time employment in Red Deer.

Qualifications

• 5+ years of experience in technical service, repairs, warranty administration, parts, heavy equipment, or a related field.
• Strong customer service and relationship management skills.
• Mechanical aptitude and the ability to understand equipment repair requirements.
• Strong organizational, communication, and problem-solving skills.
• Experience managing multiple projects and priorities simultaneously.
• Financial understanding related to estimating, quoting, and project costing.
• Proficiency with Microsoft Office applications and related business systems.

Responsibilities

• Act as the primary contact for customers throughout the repair and rebuild process.
• Gather equipment information and establish repair requirements to develop an accurate scope of work.
• Prepare estimates and quotes for repairs, maintenance, and rebuild projects.
• Provide recommendations and solutions to meet customer needs and operational requirements.
• Manage customer service and warranty-related repairs.
• Communicate repair status, timelines, and project updates throughout the service process.
• Follow up with customers after repairs to ensure satisfaction and identify future opportunities.
• Manage changes to project scope, timelines, and budgets.
• Develop detailed repair plans, schedules, and work breakdown structures.
• Research equipment history, warranty coverage, service records, and technical documentation to support repair planning.
• Coordinate with service supervisors, technicians, parts teams, and other stakeholders to ensure successful project execution.
• Participate in planning, scheduling, and project review meetings.
• Monitor repair progress and proactively address issues that may impact timelines or costs.
• Track and communicate project backlog and workload priorities.
• Support continuous improvement initiatives by identifying lessons learned and process improvements.
• Work closely with Service, Product Support, Parts, Sales, and Administrative teams.
• Communicate customer priorities and expectations internally.
• Support effective movement and tracking of equipment and components throughout the Finning network.

Skills

Technical service

Customer service

Mechanical aptitude

Project coordination

Multitasking

Financial estimating

MS Office

Tools

Microsoft Office

Job description

Finning in Red Deer, AB is seeking a Service Planner to coordinate repair and rebuild projects for heavy equipment. You will serve as the main customer contact, develop work scopes, prepare estimates, and coordinate internal resources to ensure on-time, safe delivery.

The role emphasizes strong mechanical background, customer-facing responsibilities, and collaboration with technical teams to provide exceptional service. Monday–Friday, full-time employment in Red Deer.