Service & Parts Advisor – Yorkton/Weyburn

AGWEST Ltd.; Yorkton; On-site; CAD 42,000 - 56,000; Full time

Job summary

AGWEST Ltd. is seeking a highly organized Service Advisor to join our Yorkton team.

The role combines service advisor duties with administrative, warranty, and parts support responsibilities, supporting both Yorkton and Weyburn locations. The successful candidate will help keep work orders, warranty claims, invoicing, documentation, and parts requirements moving efficiently while providing backup coverage for both Parts departments.

Qualifications

• 1–3 years of experience in customer service, administration, scheduling, parts, service coordination, or a related role.
• Agricultural, automotive, heavy equipment, or dealership experience is an asset.
• Experience with work orders, warranty claims, invoicing, or Parts is an asset.
• Strong computer skills and familiarity with Microsoft Office.
• Ability to learn new systems and processes quickly.

Responsibilities

• Respond to customer and internal service inquiries by phone, email, text, and in person.
• Open and maintain work orders, ensuring accurate customer, unit, complaint, and job information.
• Schedule technicians and coordinate job priorities and requirements.
• Prepare service quotes and communicate job status, expectations, and updates.
• Coordinate parts requirements and communicate availability to technicians.
• Review completed work, address customer concerns, and ensure work orders are closed accurately and promptly.
• Support productivity and established Service KPIs.
• Participate in a rotating on-call schedule, as required.
• Maintain accurate records, logbooks, time entries, and required documentation.
• Coordinate traffic, loaner, and related paperwork.
• Work collaboratively with Service, Parts, Sales, and other departments.

Skills

Customer service

Administration

Scheduling

Parts coordination

Microsoft Office

Tools

Microsoft Office

Job description

AGWEST Ltd. is seeking a highly organized Service Advisor to join our Yorkton team.

The role combines service advisor duties with administrative, warranty, and parts support responsibilities, supporting both Yorkton and Weyburn locations. The successful candidate will help keep work orders, warranty claims, invoicing, documentation, and parts requirements moving efficiently while providing backup coverage for both Parts departments.