Service Order Resolution Rep

TTI Group; Georgina; Hybrid; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Savings plan match

Wellness credits

Paid time off

Virtual healthcare

Brand discounts

Education reimbursement

Job summary

Techtronic Industries Inc. in Georgina, ON is seeking a Service Order Resolution Rep to join a full-time team. The role focuses on resolving customer inquiries, maintaining 24-36 hour order resolution timelines, and supporting order-entry activities.

The position requires a high school diploma, strong typing, and proficiency with Microsoft Office. AX experience is required; HJ experience is a plus. Competitive hourly pay and benefits are offered.

Qualifications

• High School or GED diploma required.
• Proficient typing and ten key skills.
• Proficient in Microsoft Office; AX experience required; HJ experience preferred.
• Excellent communication skills, both verbal and written.

Responsibilities

• Partner with customer service team to resolve customer inquiries and concerns.
• Maintain turn time metrics of 24-36 hours for order resolution replies.
• Maintain daily performance tracking and record keeping of Order Entry.
• Draft and fulfill “No Charge” orders company wide.
• Assist team lead and other department SMEs.
• Provide support in other order management areas as needed.

Skills

Typing

Ten key

Communication

Microsoft Office

Education

High school diploma or GED

Tools

AX experience

HJ experience

Job description

**Job Description:****Service Order Resolution Rep****Techtronic Industries Inc. | Milwaukee, RYOBI, Hoover**Full-Time | Permanent | Georgina, ON | Mon-Fri 7am - 3:30pm | CAN E2**About TTI Canada**Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.**What you Will Do*** Partner with customer service team to resolve customer inquiries and concerns* Maintain turn time metrics of 24-36 hours for order resolution replies* Maintain daily performance tracking and record keeping of Order Entry* Draft and fulfill “No Charge” orders company wide* Assist team lead and other department SMEs* Provide support in other order management areas as needed* Assist with training as needed* Practice 5S and safety* Take appropriate corrective action for continuous quality improvement and customer satisfaction* Able to react to change effectively and handle other tasks as assigned, including working daily and weekend overtime as needed* Other duties as assigned.**Physical Demands*** Repetitive motion* Must be able to lift up to 40 pounds**What you Will Bring*** High School or GED diploma required* Proficient typing and ten key skills* Proficient in Microsoft Office* AX experience required* HJ experience preferred* Excellent communication skills, both verbal and written**Physical and Weightlifting Demands**The physical and weightlifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **What You Will Get:**At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:* 100% employer-paid health and dental coverage - for you and your family* Competitive hourly salary $28.29* Company-matched savings plan - we’ll match your contributions up to 6% of your earnings* $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)* Generous paid time off, including vacation, personal days, and volunteer time* Access to virtual healthcare services - anytime, anywhere* Exclusive employee perks - including brand discounts & preferred pricing with external vendors* Education reimbursement program - supporting your continued learning and development