Operations Associate

Lime; Ottawa; On-site; CAD 52,000 - 68,000; Full time

Job summary

Lime Ottawa is seeking an Operations Associate to join our on-site team. You will supervise warehouse operations, coordinate field activities, and serve as the local eyes on the ground to understand rider needs in Ottawa, ON.

The role requires managing a high-energy team, driving operational excellence, and delivering data-driven decisions to optimize profitability and customer satisfaction. Onsite work with opportunities for impact in the mobility space.

Qualifications

• 1-3 years of professional work experience; ideally 1+ year in an Operations position
• Experience leading teams or groups preferred
• Demonstrated expertise with the Ottawa region and ability to anticipate operational needs
• Grit and an entrepreneurial spirit with ability to work in an ambiguous environment
• High-energy and data‑driven decision maker with cost-focused mindset
• Fluent verbal and written English language skills
• Familiarity with Excel and Google Sheets with Tableau & SQL knowledge bonus
• Excellent communication and stakeholder management skills
• Valid driver license and clean driving record

Responsibilities

• Hire, train, and coach Mechanics and Fleet Support for deploying/retrieving shared EVs
• Build a safe, compliant warehouse to supply a fully operational fleet for Ottawa
• Define new processes and best practices to drive operational excellence in the warehouse
• Partner cross-functionally on operations projects to identify expansion opportunities
• Define and monitor KPIs measuring profitability, revenue, and operational performance
• Provide complaint management and customer incidents investigation support
• Coordinate with Government Relations on legal, regulatory, and safety issues
• Maintain positive relationships with customers, regulators, employees, Lime management
• Collaborate with Engineering and Product to drive local revenue growth

Skills

Excel

Google Sheets

Tableau

SQL

English communication

Leadership

Tools

Excel

Google Sheets

Tableau

SQL

Job description

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

We are looking for a data‑driven, hands‑on, entrepreneurial minded individual to join our Ottawa, ON Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Ottawa, ON.

This is a warehouse‑based position that requires an onsite presence during assigned business hours.

What You'll Do:

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle

• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Ottawa, ON

• Define new processes and best practices to drive operational excellence within the warehouse

• Partner cross‑functionally on operations projects that result in identifying expansion opportunities within your region(s)

• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)

• Provide complaint management and customer incidents investigation support

• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues

• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management

• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About You:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position

• Experience leading teams or groups preferred

• Demonstrated expertise with the Ottawa, ON region and ability to anticipate operational needs and/or challenges within this area

• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment

• High‑energy and sound decision maker with the ability to make data‑based decisions with a cost focused mindset

• Fluent verbal and written English language skills

• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data

• Excellent communication and stakeholder management skills

• Valid driver license and clean driving record

The base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate's location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.