Service Manager - Heavy-Duty Equipment & Team Leadership

Brandt; Lakeshore; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Advancement opportunities

Comprehensive benefits

Retirement savings programs

Job summary

Brandt is seeking a Service Manager for our Windsor Peterbilt location to lead the service department, overseeing foremen, leadmen, service writers, and shop and field mechanics.

You will manage workflow, budgets, quotes, safety standards, and performance against goals, while delivering strong customer service and ensuring quality repairs. This role requires 5-7 years of progressive experience in service management in heavy duty equipment and a valid driver's abstract.

Qualifications

• 5-7 years’ progressive experience in service, management and business in heavy duty equipment.
• Ability to communicate professionally with customers and staff at all levels.
• Willingness to travel to customer worksites and operate around heavy equipment.

Responsibilities

• Manage service workflow and ensure standards, policies and reporting practices are followed.
• Develop and manage the Service Department budget to meet financial and operational goals.
• Prepare quotes for customer work orders and manage work orders open/close.
• Inspect/operate customer equipment to resolve diagnostics.
• Monitor service revenue and expenses monthly.
• Ensure work is performed to safety and industry standards.
• Review employee performance against goals regularly.

Skills

Communication

Self-motivation

Travel willingness

Problem solving

Customer service

Team leadership

Safety compliance

Organizational skills

Job description

Brandt is seeking a Service Manager for our Windsor Peterbilt location to lead the service department, overseeing foremen, leadmen, service writers, and shop and field mechanics.

You will manage workflow, budgets, quotes, safety standards, and performance against goals, while delivering strong customer service and ensuring quality repairs. This role requires 5-7 years of progressive experience in service management in heavy duty equipment and a valid driver's abstract.