Service Manager - Windsor Peterbilt

Brandt Group of Companies; Windsor; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Continuous Learning

Opportunities for advancement

Comprehensive benefits coverage

Retirement savings programs

Job summary

Brandt Group of Companies seeks a Service Manager for our Windsor Peterbilt location. You will lead the service department, overseeing foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics to deliver aftermarket support.

The role requires 5-7 years of progressive service and management experience in heavy duty equipment, plus travel to customer sites and a strong customer service orientation.

Qualifications

• Clear communication with customers, employees and branch personnel
• Self-motivated to learn and share knowledge
• Willingness to travel to customer worksites and work around heavy equipment
• Proficient with desktop and web-based productivity tools
• Strong ability to assess and resolve customer, business and personnel issues

Responsibilities

• Manage service workflow
• Enforce standards, policies, and reporting practices to established standards
• Develop and manage the Service Department budget to meet financial and operational goals
• Prepare quotes for customer work orders; open/close work orders
• Inspect/operate customer equipment as part of diagnosing concerns
• Monitor service revenue and expenses monthly
• Ensure work is performed according to safety and industry standards
• Review employee performance against goals on an ongoing basis

Skills

Communication skills

Self-motivated learning

Travel to customer sites

Proficiency in desktop/web apps

Problem solving

Customer service orientation

Job description

Brandt is currently seeking a Service Manager for our Windsor Peterbilt location. The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Managing service workflow
• Enforcing standards, policies, and reporting practices are followed to established standards
• Development and management of the Service Department budget to meet financial and operational goals
• Preparing quotes for customer work orders; opening & closing work orders
• Inspect/operate customer equipment as part of resolving concerns/diagnostics
• Monitor service revenue and expenses monthly
• Ensure work is performed according to established safety and industry standards
• Reviewing employee performance against goals on an ongoing basis

What We Look For

• Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
• Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
• Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
• Must be proficient in using work-related desktop applications and web-based productivity applications
• Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
• A recent driver's abstract will be required
• Demonstrates a strong commitment to occupational health and safety
• 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry
• Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
• Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
• Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that!