Service Manager - East Canada

Voith Hydro; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

Voith Hydro Canada is seeking a Service Manager for East Canada who will drive regional service sales, manage the regional pipeline, and coordinate with internal teams to deliver value to customers. The role emphasizes achieving sales targets, profitability, and customer satisfaction across the service portfolio.

The candidate should have 5–10 years in service sales or business development within industrial services, with a strong technical understanding of hydro turbines and balance-of-plant

Qualifications

• University degree in Engineering or Business Administration.
• 5–10 years of professional experience in service sales, service management, or business development within an OEM or industrial service environment.
• Strong service mindset with a customer-centric, entrepreneurial working style and the ability to act as main interface between customers and internal functions.
• Solid project management experience with technical understanding of hydro turbines, generators and balance-of-plant equipment.
• Business-fluent English with excellent communication, negotiation and stakeholder management skills.

Responsibilities

• Act as regional business development lead for all service offerings (OPEX, LTSA, CAPEX, Spares, Digital) and strengthen customer relationships with a strong regional pipeline.
• Drive achievement of sales targets, including monthly order intake and YoY growth with profitability accountability.
• Partner with service team and internal network to ensure customer satisfaction from quotation to execution.
• Achieve financial target KPIs and ensure profitability of the service hub, including invoicing and collections.
• Contribute to strategic planning, annual sales planning, and long-term growth of the service business.
• Represent Voith as the primary regional contact for service delivery and warranty follow-ups.

Skills

Service sales

Service management

Business development

Customer relationship

Project management

English proficiency

Education

University degree in Engineering or Business Administration

Tools

Salesforce

SAP

MS Office

Job description

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Join us at Voith Hydro! We are currently looking for:

Service Manager, East Canada

Our Service Manager is a self-motivated, reliable and dynamic individual with an entrepreneurial spirit, capable of leveraging their mutually beneficial relationship to deliver high-value products and services to our customers. Responsible for identifying and progressing HyService opportunities in the assigned region. Working with customers to generate opportunities to grow the Voith Service Business in North America.

Primary Responsibilities:

• Act as regional business development lead for all service offerings (OPEX, LTSA, CAPEX, Spares, Digital) and strengthen customer relationships through collaborative sales while managing a strong & healthy regional pipeline in SalesForce.
• Drive achievement of sales targets, including consistent monthly order intake, year-over-year growth in orders received, and operating profit improvements, with clear accountability for delivering business results.
• Partner with service team members and internal network to ensure customer satisfaction from quotation to execution, acting as the key interface between the customer and Voith to align expectations, guide performance, and embed the customer perspective in all opportunity and project activities.
• Responsible for achieving financial target KPIs and ensuring profitability of the service hub, including cost control, invoicing, and collection of payments.
• Contribute to strategic planning and organizational development, supporting annual sales planning, developing winning proposals, and shaping the long-term growth of the service business.
• Represent Voith as the primary regional contact for service delivery, acting as the face of HyService during customer interactions and warranty follow-ups, and maintaining strong customer relationships.

Profile Required:

• University degree in Engineering or Business Administration, or a comparable qualification; experience in the energy or hydropower industry is considered a strong asset.
• 5–10 years of professional experience in service sales, service management, or business development within an OEM or industrial service environment.
• Proven track record in driving service business performance, managing regional pipelines, and achieving financial targets related to orders received, growth, and profitability.
• Strong service mindset with a customer-centric, entrepreneurial working style and the ability to act confidently as the main interface between customers and internal functions.
• Solid project management experience and strong technical understanding of hydro turbines, generators, and balance-of-plant equipment are considered beneficial.
• Business-fluent English with excellent communication, negotiation, contract-closing, and stakeholder management skills; proficiency in MS Office is required, experience with Salesforce and SAP is an asset, and willingness to travel up to approx. 40% is required.
• SalesForce and SAP experience are an asset.

Voith Group in Canada - Why join our team:

• Salary between 90 000$/year and 130 000$/year depending on experience and qualifications
• Comprehensive range of group insurance including medical, dental and travel coverage from day 1 – for you and your family
• Telemedicine services and Employee Assistance Program, for you and your family
• Competitive total compensation and Group GRSP with employer contributions
• Work flexibility for work-life balance
• Inclusive environment that values diversity
• Leadership training and Mentorship program
• Reimbursement of tuition fees
• Scholarship program for the children of Voithians
• Reimbursement of annual professional membership fees
• Voith Group operates net climate-neutrally at all global locations since 2022
• Family company with financial stability
• International assignment opportunities
• Access to expert colleagues throughout the world
• Committed, motivated and highly competent colleagues and leaders