Service Advisor – Capilano

Canadian-Tire-Corporation,-Ltd.-1; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Profit-sharing (conditions apply)

Employee discount

On-site parking

Public transportation nearby

Flexible work hours

Training opportunities

Job summary

The Service Advisor at Canadian Tire in Edmonton works in a fast-paced automotive service centre, greeting customers and advising on repairs, coordinating between customers and service staff to manage expectations.

This role requires strong communication, problem-solving, and computer skills, with the ability to work days, evenings, weekends and holidays; a valid provincial driver’s license is required; COSTAR knowledge is a plus.

Qualifications

• Automotive knowledge is required.
• Must be able to work days, evenings, weekends and holidays.
• Approachable and customer-focused.
• Physically capable of standing and lifting all day.
• Problem-solving and decision-making skills.
• Strong communication and interpersonal skills.
• Strong computer skills.
• Able to plan, organize, delegate and follow-up on daily tasks.
• Valid driver's license for province of employment.
• Knowledge of COSTAR is a plus.
• Experience in a similar role is an asset.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Skills

Automotive knowledge

Shift work availability

Approachable

Physical stamina

Problem solving

Communication skills

Computer skills

Task organization

Driver's license

Costar knowledge

Experience in similar role

Tools

COSTAR

Job description

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver’s licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Vacancy Type

New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.