Service Manager

Ventri Door Technologies Inc.; Southwestern Ontario; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive Benefits Package

RRSP Program

Profit Sharing Program

Educational Reimbursement

Employee Referral Program

Job summary

Ventri Door Technologies Inc. is seeking a Service Manager to lead Service Technicians across the London area. You will manage scheduling, coordinate field work, respond to inquiries, and drive high-quality customer service.

A proactive, organized individual with strong communication skills and a teamwork mindset is ideal. The role offers opportunities to collaborate with sister branches, shape service delivery, and contribute to commissions and company programs as part of a growing team.

Qualifications

• 2–3 years of scheduling or dispatch experience, preferably in a door-related environment.
• Strong written and spoken communication skills.
• Ability to coordinate a team in a fast-paced setting.
• Highly organized with ability to adapt to changing priorities.
• Interpersonal skills and conflict resolution abilities.

Responsibilities

• Exceed customers' expectations by providing timely, reliable service for London and surrounding area.
• Maintain regular contact with existing customers to ensure they are meeting expectations.
• Oversee scheduling of Door Technicians, coordinate work, and resolve conflicts to ensure full coverage.
• Field customer inquiries for preventive maintenance, repairs, and new installations.
• Provide customers with quotes for overhead and automatic door products.
• Schedule training sessions and verify completion promptly.
• Oversee technician hours for payroll and review WIP with the team for timely closings.
• Develop strong working relationships within Ventri and with customers.

Skills

Scheduling/Dispatch experience

Customer communication

Team coordination

Organizational skills

Flexibility

Education

None

Job description

Our purpose is simple: To enrich the lives of our partners. Ventri Door Technologies is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

As a member of the Operations team, and as a new Ventri family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds.

The Service Manager will lead the Service Technicians for the branch and will work as a team with the sister branches.

WHAT YOU WILL DO

• Exceed customers' expectations by providing timely, reliable, and professional service to become the point of contact for London and surrounding area.

• Maintain regular contact with existing customers to ensure realization of customers' expectations.

• Oversee the scheduling functions of all Door Technicians by coordinating work, resolving scheduling conflicts, and ensuring that the department is adequately always covered.

• Field incoming customer inquiries for preventive maintenance, repairs, and new installations.
• Provide customers with new quotes for overhead door and automatic door related products.

• Schedule all assigned training sessions and confirm they are completed promptly.
• Oversee the accuracy and submission of technician hours for payroll processing.
• Daily review of all work-in-progress by coordinating and rescheduling jobs and collaborating with the team to correct any issues with closing orders.
• Develop and nurture strong working relationships within the Ventri team and our customers.

WHAT YOU NEED

• 2-3 years of scheduling or dispatch experience, preferably with experience working within a door and access control environment.

• Must be a motivated self-starter; able to work with limited supervision.

• Experience working with customers and showcasing excellent written and spoken communication skills.
• Experience working with a team in a fast-paced environment.
• Highly organized and efficient at maintaining tasks and priorities, while displaying flexibility during times of change
• Strong desire for personal improvement and growth.
• Strong interpersonal skills; deals with conflict effectively.
• Experience in any of the following *an asset
  • Overhead doors and docks
  • Automatic doors and controls
  • Access control and cameras
  • Gates

WHAT WE OFFER

• Competitive wages
• Comprehensive Benefits Package
• RRSP Program
• Profit Sharing Program
• Dialogue Health Care: Employee and Family Assistance Program
• Educational Reimbursement
• Employee Referral Program
• Corporate Discount Program
• Years of Service Rewards
• Company Events and Celebrations
• Fundraising Initiatives for Local Charity Partners
• Family-Friendly Work Environment
  

Ventri Door Technologiesprovides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Manager of Human Resources will work with the applicant to meet the job applicant's accommodation needs.

As part of our recruitment process, we use AI-enabled tools during the initial phone screening stage to help screen and assess applicants. This helps us focus on your relevant skills and experience, streamline scheduling, and move qualified candidates forward faster. Please note, a hiring manager always reviews the results of the phone screen and makes the final decision regarding the applicant's candidacy.