Service Manager

Nova Scotia Boatbuilders Association; Lunenburg; On-site; CAD 70,000 - 90,000; Full time

Job summary

Atlantic Electronics Ltd. in Lunenburg seeks an experienced Service Manager to lead a hands-on marine electronics service team.

The role blends field work with leadership to manage a busy service schedule, coordinate large projects, and work alongside technicians in the field. The ideal candidate has strong technical experience, proven leadership, and the ability to coordinate multiple jobs, communicate with customers, and ensure documentation is ready for invoicing.

Qualifications

• Not an entry‑level management position; proven technical experience required.
• Marine electronics experience preferred; other electronics/telecommunications/industrial service backgrounds may be considered.

Responsibilities

• Lead service technicians and provide technical guidance to the team.
• Balance hands‑on marine electronics work with leadership and coordination of the Lunenburg service team.
• Manage technician schedules, priorities, and travel arrangements.
• Coordinate overtime, after‑hours calls, and on‑call coverage as needed.
• Plan and coordinate large‑scale marine electronics installations and projects with contractors and shipyards.
• Monitor timelines, labour, resources, and job progress; adjust as required.
• Maintain direct communication with customers during service work and projects.
• Coordinate with other Atlantic Electronics locations for additional resources.
• Ensure work is completed efficiently, properly documented, and invoicing ready.

Skills

Hands-on troubleshooting

Leadership / team lead

Scheduling & project coordination

Customer service & communication

Field service experience

Multi-project management

Travel readiness

Job description

Overview

Atlantic Electronics Ltd. has been Keeping You on the Water Since 1973, and we're looking for an

Posting Last Updated

September 9, 2026

Overview

Atlantic Electronics Ltd. has been Keeping You on the Water Since 1973, and we're looking for an experienced Service Manager to join our Lunenburg team.

This is a hands‑on leadership position for someone with strong technical experience who can lead a team, manage a busy service schedule, coordinate large-scale projects, and work alongside our technicians in the field.

Duties & Responsibilities

As Service Manager, you'll balance technical field work with the leadership and coordination of our Lunenburg service team. Responsibilities include:

• Working hands‑on as a Marine Electronics Service Technician, including installations, troubleshooting, repairs, and service calls
• Leading, supporting, and providing technical guidance to a team of service technicians
• Managing technician schedules and assigning work based on priority, location, and experience
• Coordinating overtime, travel, after-hours calls, and on-call coverage
• Managing multiple active jobs and changing priorities
• Planning and coordinating large‑scale marine electronics installations and projects involving technicians, contractors, shipyards, and other trades
• Monitoring project timelines, labour requirements, resources, and job progress
• Communicating directly with customers throughout service work and larger projects
• Coordinating with other Atlantic Electronics locations when additional technicians or resources are required
• Ensuring work is completed efficiently, properly documented, and ready for invoicing

Skills & Qualifications

This is not an entry‑level management position.

We're looking for someone with proven technical experience and the ability to lead others. Marine electronics experience is strongly preferred, although relevant experience in electronics, electrical, telecommunications, industrial service, or a similar technical field may be considered.

• Strong hands‑on technical and troubleshooting experience
• Previous leadership, supervisory, or team‑lead experience
• The ability to lead and support technicians in the field
• Strong scheduling, organization, and workforce coordination skills
• Experience managing larger projects with multiple moving parts
• The ability to manage multiple jobs, deadlines, and changing priorities
• Strong customer service and communication skills
• Confidence making decisions and providing direction
• The ability to work independently and take ownership of jobs and projects from start to finish

The Person We're Looking For

We’re looking for someone who can lead from the front.

You should be just as comfortable organizing a team and managing a major project as you are grabbing your tools and heading aboard a vessel to troubleshoot a problem.

You can make decisions, communicate clearly, keep people organized, and step in when your team needs technical support. You understand the importance of customer service, deadlines, accountability, and getting vessels back on the water.

Most importantly, you take ownership and see the job through.

Working Conditions

Marine service doesn't always happen between regular business hours.

Customers may require urgent service, vessels have schedules to meet, and projects can change quickly.

Travel, overtime, after-hours work, and flexibility are important parts of this position.

The Service Manager must be comfortable both coordinating and personally participating in:

• Overtime and after-hours service
• Emergency and time‑sensitive service calls
• Travel throughout Atlantic Canada
• Overnight and multi‑day jobs
• Rotating on‑call coverage
• Large installations and projects
• Last‑minute changes to technician and project schedules